I would like to express my extreme disappointment with your company. My husband and I purchased a 2015 Chevy Equinox from Vandevere in late 2014. One of the things that attracted us is the forever warranty. We didn’t realize we would need to cash in on it. Unfortunately, on 4/3/26, while on the highway, our car abruptly shut off. We had the car towed to Vandevere. For days, we heard nothing. Finally, we were told the car suffered catastrophic engine failure. We thought we understood what that meant, because after all we have a warranty and this should be covered. What followed was an absolute travesty. Communication was very sporadic. We would call hoping to speak to a human and be greeted by AI. I attempted to communicate with your staff via text and did not receive one response. My husband finally did hear from someone who was apologetic. Vandevere held our car until 5/29/26! We had to pay $900 for costs associated with a covered warranty! We drove the car for one day and the check engine light popped on along with the stability track light. We brought the car back to Vandevere yesterday. Come to find out, the warranty covers the bare engine block so the technician used all the plugs and other parts from our old engine and they are, of course, failing. The new recommendation, replace all the plugs and other parts for $2700!!!!!!!!!!! Oh, but you’ll give us a discount and only charge us $2100! Are you serious?! This is the forever warranty. The forever warranty that is designed to give consumers peace of mind that if their car fails, you’ve got them covered. What an absolute joke!! In order for us to be made whole after taking advantage of this “forever warranty”, we have to spend over $3000!!!! Do you believe the average consumer knows that they may be out thousands of dollars for warranty covered repairs?!! The icing on the cake was when the technician asked if we would be interested in trading in our car for another one. You’ve got to be kidding me! I will never spend another dime or my time with Vandevere and I’ll make sure anyone I’m connect to knows what the truth about your “forever warranty”. I don’t want anyone I know or love to endure what we have. It is NOT okay to play with people like this and lean on technicalities. These are shifty business practices from an organization touting Christian values. SHAME ON YOU!

I have always had pleasant experiences when getting my services taken care of. Would recommend others to this dealership.

This dealership and sales person are outstanding. I would recommend this dealership to my friends.

Excellent dealership, professional, and polite employees enjoyable to deal with. Will be sending my friends and family there when they’re ready for a new car truck or SUV..

I have a 2018 Chevy equinox. Service was supposed to do a diagnostic test as I was having what I thought were transmission issues. Told me it would be 9k to replace the transmission or I could trade in for a new vehicle. Said they could flush transmission but would more then likely make it worse. I picked vehicle up and took the akron transmission and had another diagnostic test done. It was not my transmission. They lied. My auto is now running smoothly with no issues. Thanks to Akron transmission and their honest diagnosis. Do not let vandevere lie to you. Please get a second opinion.

Title: Failed Warranty Support, Repeated Misdiagnoses, and Over $3,200 Charged I bought my 2017 Chevy Colorado from Vandevere Chevy in July 2025 and originally felt confident thanks to their “Forever Warranty.” That confidence is gone after my experience with their service department. In December, Stabilitrak, ABS, and T/C lights came on. Vandevere diagnosed a corroded driver-side hub and ABS sensor, told me these weren’t covered under the warranty, and charged me. Later, the warranty provider confirmed that wheel hubs are covered and that Vandevere had actually submitted the claim—yet they still billed me. They also performed an alignment and replaced a battery, bringing the visit total to $1,600+. A month later the same lights returned. Vandevere charged more diagnostic fees, replaced a pigtail, insisted the passenger hub wasn’t covered, charged me to diagnose a loose heat shield that only needed a larger washer, and charged me to diagnose an “oil leak” that neither I or an independent mechanic could find any trace of. They also charged me for repairing a broken wheel stud even though they rotated the tires and cross threaded it during a previous Vandevere service. Despite the charges, the actual issue was never resolved. The lights came on when they test drove my vehicle. I took the vehicle to a trusted independent shop. They immediately found the real cause: the passenger-side wheel hub, which Vandevere never inspected. They fixed it correctly, and the warning lights disappeared. When I raised these concerns with Vandevere, a manager admitted certain items should have been covered and offered partial reimbursement and to submit the independent shop’s invoice for reimbursement. But another employee later told me that the independent shop charges would still stand because I didn’t get “preapproval” for that repair—even though Vandevere had failed twice to fix the issue and repeatedly misrepresented warranty coverage. In total, I paid over $3,200 to Vandevere and they never fixed the problem. This is not what I consider honesty, accountability, or customer service. I cannot recommend their service department and will not be returning.