So, kind of you MR. Ted to take care of Lester at Longhorn Lesters truck with broken belt. Lester didn't know that his kitten was under his hood when he started the engine, he is saddened, we are too. Thank you for your kindness of your company to take good care of his family today he really appreciates you all. November 28,2023, Rest in Peace little one.

We have bought our last several cars from Bounds. Knowing the family gave us confidence we were in good hands. Anytime there seemed to be a glitch, it was quickly tended to and corrected. All seven cars were well priced and we got good trades for our old cars. My husband died and I am about to embark on a new car search. Even though I now live in the Hill Country, I'm probably going back to Bounds. I know I can trust them and they will do me right.

I brought my car in for transmission work. After 3wks and multiple phone calls I finally was told I needed a new transmission. They cut me a deal on labor from $105-$95. Bad part is I should have let them charge me $105. They charged me 10hrs labor for a job that everyone else in the industry charges 8hrs or less. $1400 for the transmission which they marked up over $600. Wow!! Finally after 6wks I got my car back and they had the nerve to ask if I wanted them to do some other work. If your vehicle is not in for warranty work, you better get pricing up front and do a little research before you say O.K. First and Last time I use them. Almost forgot, the core price they quoted was not the truth either.

I bought a new dodge truck from bounds about 12 months ago. I received a coupon in the mail for oil change tire rotation and normal inspection. The coupon said $29.95 so I took it in and they said It needed a new air filter and like a dummy I said replace it. when I got to pay for it they said I owed almost $170.00 they said they forgot about the coupon and corrected it to $80.dollars I was told the new air filter was $35dollars. which seems awful high. I paid the 80 dollars. I will never buy anything from this dealership ever again, you have lost a customer. also I checked for air filter prices around town and the very best filter was only $18 . if you go to this dealership. beware.

The dealership owner refuses to honor the deal made by the salesman. Part of the truck purchase was to have a spray in bed liner done by a local shop, the dealer agreed to have it done as part of the truck sale. Now the deal is done and they are claiming they lost money on the deal, they will not do the spray in liner . It's not my fault the salesman was an incompetent person, he agreed to the terms, even the business manager signed off on the deal. The owner refuses to honor their commitment. They are dishonest and very rude. The sales manager even hung up on me and the salesman refuses to take my calls. They kept calling me when they wanted to make a sale, now they have obligations to fill and will not honor their deal. Jan Beverly was very rude and didn't care if I was a satisfied customer or not. She had absolutely no regard for customer service. This is a very dishonest and disrespectful dealership. One thing about being a bad business in a small town, word travels fast. Integrity and honesty should be at the forefront of their business and treating the customer fairly and honestly. This dealership does not do that at any level. It is a very poor way to do business and keep repeat customers.

The day I walked into the dealership to purchase a jeep I heard nothing but lies, I had major problems after my first road trip and returned it to the service department and after 6 weeks in shop still work was not done and more lies.