Extremely Disappointing Service Experience on a 2020 Equinox I am sharing my daughter’s experience to warn others about the lack of communication and significant maintenance errors at this service department. It took three separate visits just to complete a 100,000-mile service that should have been straightforward. Visit 1: An online appointment was made but never confirmed by the dealership, resulting in a wasted trip. Visit 2: Despite requesting the 100,000 mile service, only an oil change was performed. Visit 3: She returned again asking for a 100,000 mile service, and after she had to list specific items herself, she was charged over $500 for spark plugs and an air filter. Worse, immediately after picking up the vehicle, it began shaking and jerking dangerously under load. We had to return it yet again. During this follow-up visit, the dealership discovered that three of the spark plugs they had just installed were cracked. While the General Manager eventually stepped in and the dealership corrected their own installation error, it should never have taken three visits and a dangerous mechanical failure to get the job done right. I would advise other customers to be extremely cautious and double-check all work performed here. **Despite being asked for a 100,000-mile service repeatedly, they only performed a basic "tune-up" (spark plugs and air filter) for $500, skipping critical fluid flushes (transmission and coolant) and deep inspections standard for this milestone. Keep in mind My daughter purchased this car new and has had it serviced regularly at every milestone. This dealership was significantly more expensive, and lacked basic knowledge of service milestones when compared to previous dealerships we've used.

Great experience. I take all of my vehicles here for service. GREAT staff very proffessional

Great group of people, easy to work with. Grant was courteous and worked with me every way possible.

This is the worst gm dealership that I have ever dealt with on warranty service. Refused to cover warranty work. Contacted gm and they confirmed I’m still in 3 yr 3600 bumper to bumper window.

Had best car experience I have had with car dealer LP Spence did a awesome job getting us in the vehicle we wanted . Very quick and easy application process. I would high recommend giving Crossroads Chevy a shot at selling you a vehicle you will not be disappointed. Also give thanks to Robby the finance guy he did awesome job going over the contract and warranty’s and also a big thanks to Rex who delivered us our 2022 GMC Terrain AT4 . Very Professional Dealership. Thanks again we will be back !!!!!!

Very nice folks in the service department, but over 2 hours for a simple oil change, with an appointment a week in advance. Not recommended.