He is an amazing person to helping me out with my new suv! Love it!

I have been a longtime customer of this dealership, having bought my last several vehicles from the E. Cleveland Ave location. I had an emergency situation just before Christmas and had to purchase another vehicle. Jim Holmwood was the sales rep and took excellent care of the situation. He took his time with me Christmas Eve and I was able to drive my new Subaru off the lot that day. Thanks to him, I went home in a much happier mood than when I went in. Also, my thanks to Finance Manager Rovall Washington who was most kind and helpful. This is why I would not go anywhere else for a Subaru. Thanks so much, all of you.

Great job by mark ilove my new car they made everything easy sticker was higher than expected

We are very happy with Subaru's, this is our fourth Forester! We started buying Subaru's when this was the Matt Slap franchise and were always happy with the experience. With Ourisman there were differences: - They do not list contact information or even a roster for sales people on their website. We have a salesperson we really like doing business with (Laura Hart-Siano is awesome). I had to figure out how to contact her privately to know if she even was still selling Subarus at this location and only then was I able to establish a conversation with her. This took a significant amount of time on my part, that could have been avoided by the dealer. They had it set up so that not even the Matt Slap email address would forward to the new one. I also found that the managers did not care to negotiate and instead are trying to use a Carmax-like model. With this I felt my trade was undervalued when compared to online resources I used and Subaru's GAURANTEED trade in value from the My Subaru app. I was finally able to get to a place where I was comfortable but felt a bit under appreciated as the dealer was making a profit on both sides of my deal (Our trade in was listed on the website for about $9K more than we were given). We also found finance options were lacking and high. I knew going in that my credit union would have me at 3%...the best Ourisman could do was 6 and change. We have excellent credit...that's ridiculous. I financed at the 6 ish and then refinanced a week later with my credit union...again more work for me. I'm also not clear as to what our 'perks' are for buying a certified car there. A hard copy of that information along with the certified warranty would have been nice. Overall happy with the car, love the sales person, dealer was not special.

It took us a while but we were able to come to a satisfactory deal. Laura and Greg worked to get me the terms I wanted. Thank you guys

The service was great but didn’t let me know about battery drain soon enough