Have been buying cars at the Asheboro Toyota location for 20 years. Last purchase was a Rav4 Hybrid 2021. Asked for oil changes every 5k instead of the recommended 10k. GM dealers recommend 5k. Was taking my Rav4 every 5k and getting a new sticker for oil change 5k later as requested and maintenance light reset. Just found out from JD service manager they only changed oil every 10k after I waited 2 hours every time. After I discoved this with dirty oil after a supposed oil change JD told me the sticker was to show I needed a tire rotation and he Knew I was there for an oil change. Don't trust them to do any service and this is fraud. General Manager there does not even know what's going on. I will have to find a reputable Toyota dealership to service my Rav4 that I love.

The dealership was easy to work with. They were not pushy and were very polite

The entire team is crooked especially the finance manager. He lied about the interest rate, told me I had to buy products, and than wanted us to resign documents that had signatures but didn’t look like they were our signatures. We got ourselves a great lawyer because you can’t sign our names on documents and they weren’t our signatures. Don’t go to this dealership and don’t go see Justin Harvey. Please take your business elsewhere. Disgusted with their entire behavior.

Rick Parsons was my Sales Consultant. I went to Modern Toyota to drive a Toyota Corolla Cross to see if I liked it. It was absolutely no hassle. Rick gave me figures on two of the cars. When I reached the point to tell him I was going to think about it, he said, " No problem. I have given you the information. Call me if you have any questions." He was knowledgeable, polite, kind, and most of all courteous to my needs. My husband and I went to lunch, talked about it, and I ultimately decided to get the car and get the car at Modern Toyota of Asheboro. Rick was the best Sales Consultant I have ever worked with. Rufus did the contract and he also was very knowledgeable, professional and thoughtful. Another Toyota dealership had told me prior to going to Modern Toyota to take a picture of my offer and they would beat it. But my deciding factor was Rick Parsons. He did not pressure me, belittle me, or treat me like an idiot. I had a great experience at Modern Toyota. Rick earned my business.

Service appointment at 10:30 at 11:45 I'm still waiting it's ridiculous

Put in a review and they removed it. Can't trust them. Found several things not done in their multi point checks. Talked to Justin Dorton and he had excuses on everything I said. I cannot trust these clowns.