Went in for routine oil change and they came out and wanted to do over 2500.00 in work. Which included tires. They were running a special. Refused but next time I drove my car, my back up camera was not working correctly. This is what happens every time I go.

I start contacting Honda of Kingsport thru there online talked to a nice lady about a Tesla they had. I went to look at it they sold the car as I drove in. I start contacting her again about a 2022 crv hybrid that they have for sale for 25288.00 which is a good deal but I never pay what a dealer is asking for. I told her if they gave me a deal on the car it would be sold. They offered me a way under trade in value for the car I have that I thought about trading in so I took the trade in off the deal and was going to do the deal straight out. The car has high mileage for the year. Out the door was a little over 28k. I offered 23k thinking they would come back with a different offer they stood at there offer. I went up even to 25k before I left and they still would not counter offer to make a deal. They said there going to send it to action Monday. I told them we are between 500 and 2500 difference my internet rep nichole called me crazy multiple times. I think you need to make sure you get a deal and do not let a dealships dictate what you’re going to do. Ever person is different and they need to be nice to you and act like there working for you and not just there to make money.

Great buying experience. Go see Haley for a simple, straight forward process. They made buying a car easy!

Worst customer service experience ever. We walked out of this deal after they tried to add several thousand dollars of charges back on after the price had already been agreed upon. Then insulted our intelligence and argued about it. Maybe the receptionist should welcome people instead of sharing a smirk with the salesman when we came in to complete the deal. That would have made us feel less like we were being played. And the salesman should stop texting his wife. Very unprofessional. No, you're not perfect - but you don't even try.

Would not work with anyone on social security disability very bad people there at that place

This dealership is horrible. Do not go there. I took my car in for an oil change and they added 850.00 additional things that they claimed I needed or my warranty would be voided. Come to find out the services they claimed I needed weren’t required for another 2 years. Then after all that, they started calling and harassing me claiming I needed service after only 2 weeks since they serviced my car. They called in the evening, weekends, and Labor Day!! After telling them to quit calling me, they are back to harassing me again. Horrible Horrible Place.