Two stars and dropping fast. - slekbull
Two stars and dropping fast. We had a great buying experience and hoped to carry that along after the purchase but that has yet to come to fruition. During our purchase we ordered some accessories to be installed, two of which were nice to haves and one being a requirement for our purchase.
1. Dash cameras front and rear
2. Side steps
3. Hitch and harness (required to tow our boats and trailers)
We were contacted that our parts were in and made and our service appointment was scheduled. Drove the hour to the dealership and was notified that item one was not actually there and on backorder with no estimated time of arrival (ETA). So understanding that we chose to cancel and decided to go aftermarket.
We are notified our two days later that the wrong module for the towing was ordered or delivered and a new one was being overnighted, understandable. When we were finally notified our vehicle was done we drove the hour to the dealership, picked it up and drove home. A few days later hooked up to one of our trailers, no lights. Hooked up to another and no lights. Hmmmmmmm
Somewhat frustrated contacted the dealer again and they made another appointment, we drove the hour once again and dropped it off. Never was given a reason (still haven't actually) as to why we were given our vehicle back without the system they spent days installing didn't work but we were told a repair kit needed to be ordered and guess what, no ETA. A few phone calls later, promises to get a call back and nothing.
Purchased September 4th and now it is December 1st and still no trailer lights, still can't tow and of our stuff and still haven't an ETA or resolution from the dealer.
Frustrations are building and each phone call seems to be met with a mixture of indifference or attitude.
Like we said at the top, two stars and falling.
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