Alexander Shepard

Matthew was great. Helpful and upfront. Communicated very well and got my car taken care of. Helpful and upfront. Communicated very well and got my car taken care of. More

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The technician work appears to be fine. The communication from the service advisor was non-existent. Dropped the vehicle off at 730 for 100k PM service and was told it would be ready late a The communication from the service advisor was non-existent. Dropped the vehicle off at 730 for 100k PM service and was told it would be ready late afternoon. Received a text about a couple of add ons they recommended. Some I declined as they’d been done recently, others were added (wipers, PCV valve). No mention of impact to timeline, no call or response from a person. Hadn’t heard anything so I went there at 5pm and the advisor said it wander ready and too come back in the AM. I n the see it that night for work the next day and they finally finished it at 620. Had they mentioned needing more time I could have arranged other options, More

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