Bernadette Passarello

Prior to the day I purchased my car from Buchanan Kia, I had been speaking with Bernadette for several days. Her communication was excellent throughout the entire process. She answered all of my questions a had been speaking with Bernadette for several days. Her communication was excellent throughout the entire process. She answered all of my questions and concerns promptly, replied quickly, and provided thorough detail about how the purchase would work from start to finish. She made the experience smooth and stress‑free. More

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Buchanan Kia has been our “go to” auto dealership for some years. Since the first car with which she helped us, Bernadette Passarello has been the quintessential trusted sales partner for our automotive some years. Since the first car with which she helped us, Bernadette Passarello has been the quintessential trusted sales partner for our automotive needs. It’s such a pleasure to find and be able to repeatedly work with an auto sales person who is so responsive, dependable, and patient. More

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June 30, 2024. Bernadette was the salesperson I was blessed to have to buy my first new car since 2014. She guided me through the process with kindness and humor. Bernadette was the salesperson I was blessed to have to buy my first new car since 2014. She guided me through the process with kindness and humor. Bernadette made me feel very comfortable throughout the whole process which did not take a lot of time. I highly recommend her for anyone’s salesperson. More

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Tom was very helpful with getting me a new car. He was very honest with pricing and what I was experiencing with my car and what I should do! Definitely glad I choose to come here and work with him He was very honest with pricing and what I was experiencing with my car and what I should do! Definitely glad I choose to come here and work with him! More

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Bernadette has been our sales person for both of our Tellurides! She is patient with all of our questions and works well with communicating the details of the sale. I would recommend Bernadette for any Tellurides! She is patient with all of our questions and works well with communicating the details of the sale. I would recommend Bernadette for anyone looking to purchase a vehicle at Buchanan. More

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Bernadette Passarello was great to deal with. She answered all our inquiries and quick to respond and help. She answered all our inquiries and quick to respond and help. More

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Bought a used suv from this dealer and was told by bernadette that it came with both sets of keys.After i payed for it now she doest have the extra set of keys.suv brakes down next day and i called an bernadette that it came with both sets of keys.After i payed for it now she doest have the extra set of keys.suv brakes down next day and i called and talk to ken and he said someone from service would call me right back. Six hours later no call. So i went there in person and it seems there is a lot of finger pointing going on.So i talked to Damian from service about it . told him rear brakes were making noise and it would not start ,so they tow it in and had it for about two weeks . Now i get a letter from dmv stating that they could not give me my title for reasons that the dealer did not send all documents.So i go there again and showed tom the letter i got from dmv and told him the rear brakes are still making noise and it seems he didnt want to hear it. So i will not do business hear again. More

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Sales staff are easy to deal with and have very good product knowledge. No sales pressure involved at all. The sales staff patiently answers all hour questions in a friendly manner. This is the second v product knowledge. No sales pressure involved at all. The sales staff patiently answers all hour questions in a friendly manner. This is the second vehicle I have purchased from this dealership. More

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Bernadette did a fantastic job with my sale I will keep coming back thanks for everything coming back thanks for everything More

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Bernadette went above and beyond excellent customer service. She's the best !!! Bernadette The right choice !! service. She's the best !!! Bernadette The right choice !! More

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