The service was completed in a timely manner.
All my questions and concerns were adequately addressed. After waiting in the lounge for couple of hours I wanted to prepare myself a cup of coffee u
All my questions and concerns were adequately addressed. After waiting in the lounge for couple of hours I wanted to prepare myself a cup of coffee using the available self-serve machine only to find that providing a simple cup of tea or coffee was too much for the Elk Grove Ford which exists because of their customer base.
No customers, no Elk Grove Ford!
More
by M
Verified Customer
Verified Customer
Service Price Transparency
Oct 29, 2026 -
Elk Grove Ford responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
This dealership gets my truck in at a reasonable time and
helps me with everything I need to do to get my truck in.
helps me with everything I need to do to get my truck in.
More
by HDFATBOYUSA
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tony Farris
Oct 16, 2026 -
Elk Grove Ford responded
Knowing the prompt scheduling of your Ford F-250 service and our step-by-step support met your needs means a lot to our team. Thank you for the five-star rating.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Service was very friendly and efficient.
Brad was very helpful and provided great customer service.
Brad was very helpful and provided great customer service.
More
by Greg Stang
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Bradley
Oct 10, 2026 -
Elk Grove Ford responded
Knowing you found our service friendly and efficient means a lot to our service department. We’re glad our team could provide the support you needed during the service on your Ford Maverick.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Brought Mach-E in for service.
They charged me $1500 to replace a camera on the front grill. Took the car for three days away from me when I came in and paid, got my keys, went to
They charged me $1500 to replace a camera on the front grill. Took the car for three days away from me when I came in and paid, got my keys, went to my car, not one issue was fixed. Self parking still not working. proximity alarm still firing off with no car within proximity, Lane keep assist still not working, terrible service, argumentative staff, and they ripped me off. Dealer literally returned my car with a hole in the front right bumper where a proximity sensor should be. Very likely my entire issue was this missing sensor and not the front camera at all. This dealer service team should be embarrassed. They replaced front camera without need, and neglected sensor replace. I had an argument with dealer and they called the police on me. Policy were very nice and tried to mediate. Dealer only offered my half my money back. Terrible offer. They should not be paid anything for such terrible misdiagnosis, replacing wrong part, overpriced, and terrible service communication. Do not trust your next purchase or service at Elk Grove Ford.
More
by scott.schnaidt
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
RJ
Oct 05, 2026 -
Elk Grove Ford responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Doug did a great job with our vehicle.
I would recommend Elk Grove Ford for service.
I would recommend Elk Grove Ford for service.
More
by Bdongelmans4d
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Doug
Sep 23, 2026 -
Elk Grove Ford responded
Your Lincoln Navigator is in great hands. Knowing that you’d recommend our service department means a lot to us.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Very bad experience i left my car for oil and 1 part
change they didn't call me to pickup your car I call them and left masage after no answer after 12 day visit dealership they said your car is ready t
change they didn't call me to pickup your car I call them and left masage after no answer after 12 day visit dealership they said your car is ready to pickup same day and there's a recal and told them to fix that to they told me you have wait for that part for two year we ordered for you .
More
by inderjitnijjar16
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ryan
Sep 26, 2026 -
Elk Grove Ford responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
I scheduled appointment they got my car in & out the same
day and they did an amazing job thanks!
day and they did an amazing job thanks!
More
by JR
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
RJ
Sep 10, 2026 -
Elk Grove Ford responded
We’re glad our same-day service on your Ford Fusion met your expectations. Our team is pleased we could have you back on the road so quickly.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Poor customer service.
Staffing was poor. Mismanaged. One employee was the service advisor and cashier
Staffing was poor. Mismanaged. One employee was the service advisor and cashier
More
by thasano
Verified Customer
Verified Customer
Service Price Transparency
Sep 26, 2026 -
Elk Grove Ford responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
The service is always great!
The service writer we had, listen to what I wanted done to my vehicle and it was done while we waited. Being in the auto service business for 40 yea
The service writer we had, listen to what I wanted done to my vehicle and it was done while we waited. Being in the auto service business for 40 years myself. I found that your team is top notch.
More
by CAPAUTO2
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2026 -
Elk Grove Ford responded
Knowing we could service your Ford F-150 while you waited is rewarding. Hearing from someone with 40 years in the auto service business that our team is top notch means a lot to us.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Absolutely dissatisfied with the service department at
Elk Grove Ford. Will go to other dealerships or independent contractors whenever possible.
Elk Grove Ford. Will go to other dealerships or independent contractors whenever possible.
More
by ELWOODSATTIC
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2026 -
Elk Grove Ford responded
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Dealer Reviews
Cars for Sale
Dealer Log In
