Cale Wood

Very bad experience i left my car for oil and 1 part change they didn't call me to pickup your car I call them and left masage after no answer after 12 day visit dealership they said your car is ready t change they didn't call me to pickup your car I call them and left masage after no answer after 12 day visit dealership they said your car is ready to pickup same day and there's a recal and told them to fix that to they told me you have wait for that part for two year we ordered for you . More

by inderjitnijjar16 Verified Customer Verified Customer

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I scheduled appointment they got my car in & out the same day and they did an amazing job thanks! day and they did an amazing job thanks! More

by JR Verified Customer Verified Customer

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Poor customer service. Staffing was poor. Mismanaged. One employee was the service advisor and cashier Staffing was poor. Mismanaged. One employee was the service advisor and cashier More

by thasano Verified Customer Verified Customer

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The service is always great! The service writer we had, listen to what I wanted done to my vehicle and it was done while we waited. Being in the auto service business for 40 yea The service writer we had, listen to what I wanted done to my vehicle and it was done while we waited. Being in the auto service business for 40 years myself. I found that your team is top notch. More

by CAPAUTO2 Verified Customer Verified Customer

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Absolutely dissatisfied with the service department at Elk Grove Ford. Will go to other dealerships or independent contractors whenever possible. Elk Grove Ford. Will go to other dealerships or independent contractors whenever possible. More

by ELWOODSATTIC Verified Customer Verified Customer

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Hello. This service center never fails. I always have a wonderful experience. The service representative knows exactly what I need. Thank you. This service center never fails. I always have a wonderful experience. The service representative knows exactly what I need. Thank you. More

by WILLISROGER41 Verified Customer Verified Customer

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Service on my vehicle was easy and timely with no problems. The service person that waited on me was great problems. The service person that waited on me was great More

by JATCHINSON Verified Customer Verified Customer

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I waited 4 hours for an oil change / tire rotation. I had an appointment. I showed up on time & waited 4 hours . In my opinion, that’s way too long for a simple oil change & tire rotation I had an appointment. I showed up on time & waited 4 hours . In my opinion, that’s way too long for a simple oil change & tire rotation More

by ANAYA9461 Verified Customer Verified Customer

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Had 9 appointment, 10 still waiting. I walked out! No customer service provided. Overbooking causes everyone to wait! I walked out! No customer service provided. Overbooking causes everyone to wait! More

by rmbaker78 Verified Customer Verified Customer

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The oil change /express side of business not as accommodating as the recall and repairs portion/line.. accommodating as the recall and repairs portion/line.. More

by DONNACLARKK48 Verified Customer Verified Customer

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