Chris Auhll

We get all of our Toyotas serviced here at Molle and have done so for the past 7 years. Each time is it a very smooth process. Staff are super friendly and patient with you if you have questions. Sometimes w done so for the past 7 years. Each time is it a very smooth process. Staff are super friendly and patient with you if you have questions. Sometimes with maintenance there are things you can hold off on versus needing to do ASAP--and Chris was very helpful today in balancing what was needed now, where our family finances are, and what we can defer to our next visit. They are all straight shooters here. Thank you Chris and the whole parts/service team! More

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I had just picked up my brand new 2023 Toyota Corolla to bring home on 07-24-23. On 07-29-23 I had noticed a nail in my back passenger tire that I could have picked up some place because of construction aro bring home on 07-24-23. On 07-29-23 I had noticed a nail in my back passenger tire that I could have picked up some place because of construction around the area. It was a fresh nail and no air was seeping out at all. When I went to pick up my title paper work on 07-24-23, I had told the guys at the front desk about the nail and they happily told me to drive it around to the service area and they could plug the tire for me. They sounded truthful about the situation. When I took the car around to the service area to show them, the guy who helped me told me that I would need a whole new tire for $257.00. A red flag went up then and I told him what the guys at the front desk had said I needed. I also told several other male men that I knew about my tire after the fact and they said with that being a Brand New Tire !!! all it needed was for it to be plugged like the front desk guys stated, they all said No Way I should have Never had to purchase a whole new tire ! The guy who worked there came up with excuses I think because he knew that I was a female. I keep questioning him if he was sure that I didn't only need my tire plugged and he kept insisting that I needed a new tire. I took my car back on 08-01-23 to get the new tire and still kept questioning him about only needing the tire plugged several times. I am still not trusting him at all and wish I hadn't paid $257.00 for a new tire when I just purchased the car and still haven't even paid for the taxes on my car yet. That has made me feel terrible and un trustworthy about the service department there ! That is a bad first impression ! More

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