Derrick Phillips
Service Manager
Southern Hyundai Newport News
12872 Jefferson Avenue
Newport News, VA 23608
23 Reviews
Write a Review23 Reviews of Derrick Phillips
April 24, 2024
Quick and efficient repair. Work was covered under warranty so there was no cost to me . Work was covered under warranty so there was no cost to me . More
Other Employees Tagged: Robert Bradford, Matthew Shirey, Ernesto Rosado
April 14, 2024
Fast, efficient service is a standard at Southern Hyundai in Newport News. If the item I'm looking for is in stock, which it typically is, I'm out the door with it in no time flat. The staff is alway knowled in Newport News. If the item I'm looking for is in stock, which it typically is, I'm out the door with it in no time flat. The staff is alway knowledgeable on the parts I need and gives me great suggestions on other items I may be interested in. Southern spared no expense to give us a quality experience from showroom, to parts, to service, and everywhere in-between. I honestly couldn't be happier with Southern Hyundai in Newport News. More
Other Employees Tagged: Ernesto Rosado, Jeff Moien
February 28, 2024
Wonderful every time Very helpful and appreciated My car maintenance is always done in a timely manner. The team consistently communicates all updates with me. They are always pleasant and courteous. maintenance is always done in a timely manner. The team consistently communicates all updates with me. They are always pleasant and courteous. More
Other Employees Tagged: Derrick Phillips
February 25, 2024
Perfect. No issues at all. A loaner vehicle was provided in the morning, and my car was ready to pick up by lunchtime. Easy. No issues at all. A loaner vehicle was provided in the morning, and my car was ready to pick up by lunchtime. Easy. More
Other Employees Tagged: Derrick Phillips
February 11, 2024
I have always liked the service part of the dealership. (This time around there was an issue with a malfunction with the tire equipment that caused the lug nuts to not tighten and created a scary situation (This time around there was an issue with a malfunction with the tire equipment that caused the lug nuts to not tighten and created a scary situation when I was driving. Derrick was quick to make things right and I will continue with getting my car serviced at this location) More
Other Employees Tagged: Derrick Phillips
November 06, 2023
As always, a great team effort and experience at Southern (retaining Hall's original Service Team), from the personal greetings from Derrick at the top, to Brenda guiding my vehicle through the work, and eve (retaining Hall's original Service Team), from the personal greetings from Derrick at the top, to Brenda guiding my vehicle through the work, and even Teresa, while the cashier, helpfully coaches the guests on the use of the very nice coffee machine outside her office. Showroom facilities and guest wait room, with PC workspace while waiting is very much appreciated. While I didn't get to see Robert, projected work finished as estimated on time. However, a bit disappointed, as Brenda expressed, the CarCare Points from Hall have yet to transfer to Southern, and I was a bit surprised at the net cost for the oil change, (free State Safety Inspection), and the printed invoice still rather confusing as to how the credits come back into the net cost. Very much appreciated Brenda's outline on future work to do, and budget and plan for. Regardless, it's comforting to meet up with friends, (both staff and fellow customers to converse with) who you can feel confident in the work performed, and worthy of recommendations. More
Other Employees Tagged: Brenda Messer, Robert Smith, Teresa Lee
November 04, 2023
Great staff all the way around ! Derrick and Jeff always take great care of me Derrick and Jeff always take great care of me More
Other Employees Tagged: Robert Bradford, Jeff Moien
October 28, 2023
Derrick and the service team at Southern Hyundai do a great job. They are quick and provide quality work. great job. They are quick and provide quality work. More
Other Employees Tagged: Robert Bradford, Jeff Moien