Jacob Shaw

Leased a new 2026 Mach-e last Sunday 09/06/2026 at Fritts Ford at Riverside. Called ahead on 09/09/2026 to make appointment to have the front license plate bracket installed. The lady at sales department who Ford at Riverside. Called ahead on 09/09/2026 to make appointment to have the front license plate bracket installed. The lady at sales department who answered the phone said no need for an appointment, just drive the car to them on Saturday and someone will do it for us before 12 pm. Came back today 09/13/2026 at 11:30am to install the front license plate bracket. The sales manager said someone is coming. We waited for a while and nobody came. So we talked to the sales manager again and this time he told us to drive to the service department instead. We then drove to the service department and the staff there said they don’t have a drill or the tool to install the license plate bracket. He said they only do oil change. My husband asked to talk to the service department manager and this guy said he is the manager. I cannot believe service department does not have tools!!! We went back to the sales department and the sales Jacob who leased us the car just stood there doing nothing, not even a “sorry”. We drove 50 miles here for nothing!!! That sales lady on the phone should not give us the wrong information in the first place. She needs to transfer the call to someone who knows. She just made up information to mislead people. The sales department and the service department keep throwing the ball back and forth to each other and are all indifferent and not helping us at all. We drove away angry. No more dealing with this awful dealer. Good luck to anyone who wants to get a new car at this Fritts Ford dealer at Riverside. You will not get your front license bracket installed because they don’t have tools. They are only nice to you when they get a deal from you. Horrible after sale service. Jacob the 19 years old sales you need to steer clear and avoid him at all cost. He is not helpful and turns cold and freeze when problem arise. He just stood there turning his head away doing nothing. He totally zoned out. He doesn’t even have manners and not even say sorry for not being able to help us. More

Print

Customer oriented, hardworking and friendly. Forgot the name of the Filipino sales who helped us from the moon and back to get us the best deal is highly recommended. Jacob who initially showed Forgot the name of the Filipino sales who helped us from the moon and back to get us the best deal is highly recommended. Jacob who initially showed us the car we want is so young but very competent and did a great job. Very satisfied of both sales associates. More

by AARONCHAN22350 Verified Customer Verified Customer

Print