Krystie Zhang

I purchased an extended warranty from krystie in May 2025. She was very nice and helpful. I gave her an excellent review. Fast forward to May 2026. I sold my Maserati on 5/4/26, cancelled my extende 2025. She was very nice and helpful. I gave her an excellent review. Fast forward to May 2026. I sold my Maserati on 5/4/26, cancelled my extended warranty with her on 5/6/26 with no claims. She told me it will take 4 to 6 weeks to receive my refund. Week 7 and no refund. I reached out to her on week 7 regarding my refund, and she stated she would check into it. The last I heard from her was 6/24/26. She ceased all communication with me. She stopped responding to my voice calls, voicemails, text messages and emails. The Maserati extended warranty company stated my warranty wasn't cancelled until 7/1/26. The general manager harry doesn't even respond back to voicemails or emails. I would advise anyone not to purchase an extended warranty with this dealership if you have to cancel it at a future date. I am going to continue to pursue my refund through a complaint. 0 STARS. More

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very thorough, polite, professional and friendly. Made it easy to purchase from out of state Made it easy to purchase from out of state More

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Very attentive to what we were looking for. The sales staff especially James Tan were thoughtful and very helpful through the process. The sales staff especially James Tan were thoughtful and very helpful through the process. More

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I’d like to thank Manager Robert for his prompt communication and friendliness. Sales Representative James for his kindness and welcoming attitude. And of course Krystie from the finance depa communication and friendliness. Sales Representative James for his kindness and welcoming attitude. And of course Krystie from the finance department for finding a financing option that suited us and also for her guidance throughout the process. Our experience with Criswell Alfa Romeo made us very happy and will always remain a great memory for us. Thank you. More

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I’ve purchased a lot of high end cars in my life, everything from Ferrari to Land Rover, and this was without question the best purchasing experience I’ve had. Thank you! everything from Ferrari to Land Rover, and this was without question the best purchasing experience I’ve had. Thank you! More

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Alberto Zamorano at Criswell Maserati and Alfa Romeo has renewed my faith in humankind. I was looking to buy an Alfa Romeo Tonale Veloce but was snubbed by local dealers here in Southern California. I ca renewed my faith in humankind. I was looking to buy an Alfa Romeo Tonale Veloce but was snubbed by local dealers here in Southern California. I called out of state to The Criswell Dealership in Maryland via CarGurus not knowing at all what to expect of out of state sales and how it all works. From the first phone contact with Alberto, who was informative, extraordinarily kind, and reassuring- I was put at ease right away and proceeded to look into transport estimates based on the Criswell Dealership transport company recommendation. Alberto worked as well on the information and the negotiations on the Alfa I had been looking for. Alberto handled all of this with ease and I knew this was going to be a wonderful experience because his manner and customer service was 5 star and beyond, and he was incredibly knowledgeable. I purchased my car with zero complications and it was easier than I could have ever imagined! I'm grateful that Alberto values his customers, and gives 100% in what he does...I have never dealt with a more pleasant man than Alberto. He is an incredible asset the Dealership. In fact, everyone at Criswell are friendly and professional ! Alberto gave me a FaceTime video tour of the Dealership and introduced me to everyone there as well as showing me the surroundings so that it was like an in-person experience. He took many photos and videos of the car. Once payment was made, docusign done, and transport was arranged, Alberto went out of his way to video my new Alfa being loaded on the big transport truck which is now making its way across the country nearly coast to coast from Maryland to Southern California ! It has all been very exciting because Alberto makes it that way ! This purchase was the easiest and happiest transaction all due to Alberto and his wonderful care for his customers ...I'm a fan for life ! More

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We had a rather pleasant and smooth buying experience with James Tan. James is very helpful and effective to close this transaction. The only thing I was unable to give A+ rating was the final (bargaine with James Tan. James is very helpful and effective to close this transaction. The only thing I was unable to give A+ rating was the final (bargained) price, but James cordially explained and convinced me to agree with the deal presented by Criswell. As for the Finance part, we also had a quite straight and satisfying experience with Krystie. I hope we will get a USB that comes with all details about this purchase and car loan processed for this transaction. James with check with Krystie to have such USB mailed to us. I certainly will refer Criswell to my friend circle for the good job done by its Sales & Finance team! More

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Krystie was very professional and has excellent customer service skills. She went above and beyond to assist me with my warranty situation. Criswell should continue to value her as a great employee and awa service skills. She went above and beyond to assist me with my warranty situation. Criswell should continue to value her as a great employee and award her in her customer service. More

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Our experience at Criswell Alfa Romeo was truly exceptional, thanks to the incredible team of James Tan, Krystie Zhang, and Robert Buchanan. We purchased both a Stelvio and a Giulia, and from the v exceptional, thanks to the incredible team of James Tan, Krystie Zhang, and Robert Buchanan. We purchased both a Stelvio and a Giulia, and from the very first interaction to the moment we drove off the lot, we felt fully supported and valued as customers. James Tan, our sales consultant, was outstanding—knowledgeable, personable, and genuinely committed to helping us find the perfect vehicles. His professionalism and attention to detail made the process smooth and enjoyable. Krystie Zhang, the finance manager, was equally wonderful. She explained every step clearly, worked efficiently, and helped us secure great financing options with ease and confidence. Her warmth and transparency made the financial side of things completely stress-free. And a special thank you to Robert Buchanan, the sales manager, whose leadership and oversight ensured everything ran seamlessly. He created an environment where customer satisfaction is clearly the top priority, and it shows in every interaction. We highly recommend Criswell Alfa Romeo and this amazing team to anyone looking for an elevated car-buying experience. Five stars all the way! More

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James was very thorough and patient while we evaluated several car options. He helped narrow down our choices and guided us through the process stress free making it a wonderful experience. Krystie was several car options. He helped narrow down our choices and guided us through the process stress free making it a wonderful experience. Krystie was enjoyable to work with as well and helped us greatly. Happy customer! More

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