Nick Ceccarini

Excellent service and efficient. Nicholas was polite and helpful with all my questions. 10/10 Nicholas was polite and helpful with all my questions. 10/10 More

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I strongly recommend steering clear of this dealership’s service department. The dealership had my 2022 Hyundai Sonata for approximately five weeks after I was informed that a part they previously installed service department. The dealership had my 2022 Hyundai Sonata for approximately five weeks after I was informed that a part they previously installed failed, causing the engine wiring and wiring harness to melt. Despite this being a repeat issue connected to their prior repair, service advisor Nick attempted to charge me two separate diagnostic fees. His communication throughout the process was extremely poor, and he lacked the professionalism and customer-service skills needed to handle such a serious situation. When I requested my complete dealership file, Nick refused to provide it. Adding to my concerns, the repair appeared on my Carfax as being reported by a Fiat, Dodge, and Ram dealership—even though I dropped my vehicle off at Hyundai, not that dealership. I was not given a clear explanation for this discrepancy. I constantly had to push for basic information about my own vehicle while my legitimate safety concerns were dismissed. After extensive wiring damage connected to a part they installed, I expected transparency, accountability, and reassurance that my vehicle was repaired safely. Instead, the poor communication, questionable documentation, and refusal to provide my complete file left me with no confidence in Nick or this service department. I also later found out that you can choose your own service advisor—do yourself a favor and stay away from Nick. More

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I bought my Hyundai at this dealership 3 years ago and then moved out of state. Upon a trip back to Danbury I got warning alerts. I called and explained and they got me a service appt for the very next da then moved out of state. Upon a trip back to Danbury I got warning alerts. I called and explained and they got me a service appt for the very next day! So were soo professional and helpful and to my surprise fixed without any hassles or stress. A special thanks to the service rep, Nick Ceccarini, simply wonderful experience! Highly recommend. More

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My 91-year-old mother brought her car there for brakes they replaced two rear brakes and two rear rotors gave her a bill over $800 this is outright highway robbery charged her $239 for brake fluid service they replaced two rear brakes and two rear rotors gave her a bill over $800 this is outright highway robbery charged her $239 for brake fluid service I don't know what they did for $239 $300 in Parts $400 in labor they must use Gold Line brake pads I for one will never let my mother go back there again these people are outright robbers they should be ashamed to charge that kind of price for literally two pads and two rotors and one container of a brake fluid More

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Absolutely horrible experience with them. First the GDI system is terrible. Burns oil too fast. No indication of low oil, blew engine. They tried to get me to buy a new engine, until I expose First the GDI system is terrible. Burns oil too fast. No indication of low oil, blew engine. They tried to get me to buy a new engine, until I exposed their lawsuit then they gave me a free engine. But when they gave the car back, they returned it with a failed transmission, broken cat converter. I paid for new cat, returned car with broken muffler, I was pissed. Argued with them, they agreed muffler was their fault and replaced free. Kept arguing about transmission and they won’t replace it. Car was fine until engine blew, found out later by another professional that since oils burning it makes cat work harder causing it to fail and messing up the transmission shift selinoid. Exactly what happened to my car. every time I have gone back to this place they have a whole new team. Turn over is insane. Customer service is garbage. Don’t ever go here or trust them to work on your car! More

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