Steve Henigan

Poor follow up. Salesman was on vacation week of ETA and didn't tell me so I would know who to talk to. Waited a long time for last guy to set us up in the car. He w Salesman was on vacation week of ETA and didn't tell me so I would know who to talk to. Waited a long time for last guy to set us up in the car. He was the only one there to do it. Why not cross train the sales guys sitting around? It's not that tough. Even if we were told he was backed up instead of saying he would be right with us. Overall poor communication and we were a pretty straightforward purchase that required very little of their time. More

by CORINNECOYLE9 Verified Customer Verified Customer

Print

Steve was very straightforward- no surprises. Very quick to respond to my texts. The experience was stress free! Very quick to respond to my texts. The experience was stress free! More

by janenepollack Verified Customer Verified Customer

Print

Steve kept us updated about when to expect the car. It was a 5 month wait. All the people we worked with were great. It was a 5 month wait. All the people we worked with were great. More

by maggiehigday Verified Customer Verified Customer

Print

My years of loyalty (in purchasing new vehicles and maintenance services) had no value. I purchased the vehicle sight unseen. It arrived on a Saturday and I took possession on Monday. They gave no pric maintenance services) had no value. I purchased the vehicle sight unseen. It arrived on a Saturday and I took possession on Monday. They gave no price discount when asked. I was originally given a price that included $100 'dealer adjustment' (had nothing to do with my loyalty or history with Toyota of Des Moines). When the purchase agreement was sent to me, it was not included. I had to point out it originally was there and it seemed like Steve was doing me a favor by sending a corrected purchase agreement. More

by KATHYJHAYES Verified Customer Verified Customer

Print

Steve was great! Found us the car we wanted and got us on the road quickly! Found us the car we wanted and got us on the road quickly! More

Print

Straight forward deal. I knew what i wanted, test drove it, and seen if it was available for financing. It was! Decided to trade in old vehicle that was starting to have is I knew what i wanted, test drove it, and seen if it was available for financing. It was! Decided to trade in old vehicle that was starting to have issues. Great decision thus far! More

by 2daextream Verified Customer Verified Customer

Print

Very helpful, and walked me through the process and answered all the questions I had. Team worked fast and got me what I needed answered all the questions I had. Team worked fast and got me what I needed More

by JORDANGIROLAMO24 Verified Customer Verified Customer

Print

My concerns with this dealership are primarily with the quality and accuracy of their service department and Toyota Gold Certified inspection process. Before purchasing the vehicle, I pointed out severe quality and accuracy of their service department and Toyota Gold Certified inspection process. Before purchasing the vehicle, I pointed out severe uneven tire wear and concerns about the alignment to my salesperson, Steve. He repeatedly brushed off those concerns and assured me both verbally and in writing that the vehicle had received a proper alignment check. However, during my very first test drive, I immediately noticed the alignment was off. After I brought it up again, Steve had someone from the service department test drive the van, and they agreed the alignment was not correct. The vehicle was taken back for another alignment adjustment. Even after that, the steering still did not feel properly centered. Within about 10 miles of leaving the dealership after purchase, the van displayed an AWD system malfunction warning, and I returned it the same day. What concerns me most is the reliability of the dealership’s “Gold Certified” inspection standards. The 160-point inspection sheet contained numerous obvious errors and inconsistencies: Hybrid-system items were marked compliant even though the vehicle was not a hybrid. Spare tire items were checked off even though the van does not include a spare tire. Tires and alignment were marked as meeting standards despite the clearly uneven tire wear and confirmed alignment issues. When I questioned these discrepancies, they were dismissed as “human error.” I understand mistakes happen, but this experience raised serious concerns for me about the thoroughness, accuracy, and professionalism of the dealership’s service department and certification process. More

by Christine Verified Customer Verified Customer

Print

I purchased a Toyota Gold Certified CPO vehicle from this dealership after driving a long distance because I trusted the certification process and inspection standards. During my inspection, I pointed out se dealership after driving a long distance because I trusted the certification process and inspection standards. During my inspection, I pointed out severe uneven tire wear and alignment concerns, but those concerns were repeatedly dismissed. I was assured the alignment had been corrected and that the vehicle met CPO standards. Within about 10 miles of leaving the dealership, the vehicle displayed an AWD system malfunction warning. To the dealership’s credit, the manager was apologetic and accepted the return the same day. However, I am extremely disappointed in the condition the vehicle was presented in, the accuracy of the 160-point inspection, and the way my concerns were initially handled by the sales staff. I no longer have confidence in this dealership’s CPO inspection process. More

by Bryan Verified Customer Verified Customer

Print

Excellent customer care, Steve has been a trusted salesman over years, thank you all. Jeff salesman over years, thank you all. Jeff More

by JEFF Verified Customer Verified Customer

Print