This is my 3rd new BMW from BMW of Denver Downtown and once again, it was an excellent experience (2023 X3 M40i). Edward Freehart and Seisho Limbacher know how to make a customer feel like a VIP. I cannot understand the negative reviews as our transactions, from custom ordering to trade-in to delivery, pricing and finance have all been amazing! I HIGHLY recommend this dealership and Seisho to deal with. 5 stars hands down, I won't go anywhere else!

Had our car serviced here and it was left over night! There was a hail storm and our car was damaged, dents on the hood roof etc and a cracked windshield. After speaking with Manager Edward Freehart, he helped guide us to getting the correct repairs started/completed! I was amazed at his customer service it was second to none. After the stress of having our expensive BMW damaged by the storm he has put my mind at ease and gone above and beyond to get our vehicle back to looking tip top! Couldn’t be happier and applause to BMW Denver and the team.

Very comfortable dealership, very large showroom and service center. Rod was very courteous and helped us with a fast transaction on a CPO 5 series.

Roland is Service Manager and took the time to appropriately resolve all the issues that I presented. Great work by him and Palmer. The service department correctly analyzed a difficult problem to get me back on the road.

Clay Geistweidt is an OUTSTANDING Service Advisor! I had asked for him by name and was I ever lucky to get him. I have had a few Service Advisors in the service department. All have been wonderful. Clay, however, is EXCEPTIONAL! Never before have I had someone so ACCESSIBLE by phone, so ATTENTIVE to my concerns, so RELIABLE, so HELPFUL, and someone who kept me informed of everything during the repairs of my car. On top of all this, he is WARM and FRIENDLY, and, most importantly, he made me feel SAFE I was leaving my car in the very BEST and EXPERTISE hands. Thank you so much, Clay! I look forward to bringing my BMW to you again.

Service Schedulers Bri Bollard and Erica Minjarev have been so warm and kind to me when I have called for service. Bri even knows my name by the sound of my voice. She offered to lend me a loaner car while I was having my car worked on. Every time I call she is so quick to get me the help I need. Both Bri and Erica have genuinely friendly voices, and they are so sincere. Both are truly assets to BMW of Denver Downtown's Service Department. Thank you, Bri and Erica, for helping me each time I call. Oh, and I certainly do not want to forget Chris Thompson in the parts department. I am not surprised he was voted "Outstanding Employee of the Year." Thank you, Chris, for finding the wheels I needed for my BMW. They made the perfect finishing touch to the detailing of my BMW.