Unprofessional management and poor service. Went for a service job scheduled my appointment a week in advance and called the day before to make sure everything was OK before going in. I dropped my car off speaking with service helper named Nerri. Explained to me it was no problem and would take only 2 hours. He mentioned to me that they were apparently 6 cars behind. I said no worries just call me when its ready. I waited 2 hours and got the call to be told they made a mistake. The part ordered for service was never ordered somehow even tho before the appointment it was checked in inventory and green lighted. I demanded to speak to a manger, and was put on hold to be hung up on and then texted that they'll call me shortly. As im on my way to retrieve my vehicle the manger tells me " so we have this story " , but this is no story and this is not a manger who is doing thier job. As they crash out on me on the phone and ask me " what do you want me to do here." This shop is a joke , this was my second experience of using them in 6 months time. The first time was an oil change on my 2004 highlander. There was a 2025 grand highlander had the same thing done parked next to mine. As the owner drove out I watched 6 or more quarts of oil spill out the forgotten drain plug and watched them drive out and down the street. Should have never came back but sadly I did. Stay away from this stealership and thier Unprofessional service station unless you want to pay thousands in repairs or have your vehicle held against you.

I visited the dealer a few days before Halloween. I liked a car, and a sales representative named Jeff Velasquez offered a 2025 RAV 4 Limited for $38,000. I was still undecided about the deal. I finally had a day off yesterday, Veterans Day. I called and got confirmation that the price was still the same. I went in to test the car and wanted to trade in my car as part of the purchase. They offered a very low price for my trade-in until I showed them the report from CarMax. They raised the offer a bit and explained the tax implications before and after the trade. I was aware of how it worked. Then they raised the price further. What a rip-off. You don't want to waste your time with this sales representative or his manager, who tried to convince me to come in for a test drive and made me wait. It was a complete waste of time. Their customer service is very poor, and they blatantly BIG LIED to customers like me.

The service was Really good fir me was a 5 stars service very good job guys

At first I thought this was a great place to go but then… nothing but issues. I thought a used KIA from the Andy Mohr Toyota location - it had outstanding service recalls on it. The AC was not functioning properly - They refused to fix it and honor the listed price on the vehicle. They “met me in the middle” and took about $700 off the price but would not inspect or diagnose the issue without me paying THOUSANDS more than the listed price. In desperate need of a vehicle, I agreed to that. I took my vehicle to a local KIA dealership where they fixed both recalls and gave me a full inspection of the car - Not only did the AC need over $1000 worth of work, the cabin air filter was filthy, the oil filter was barely attached and leaking, the drive belt needs replaced… I am just absolutely disgusted with the outcome of this vehicle. The salesman acted bored the entire time bc I wasn’t buying a brand new Toyota - He didn’t know anything about the vehicle. And the service department clearly isn’t willing to help. I love my KIA and bc of this will NEVER shop at an Andy Mohr location, nor will I ever buy a Toyota.

The used false information on a finacing application without my knowledge. It wasn't until I arrived homwe and reviewed documents on a flashdrive given to me that I found out. The car has myriad electrical problems, it needs brakes and it was filthy. It was purchased as-is but they disuaded me from getting a third-party inspection. They are thieving unscrupulous and scam with PNC Bank. If you want to taken by all means Mohr Toyota will oblige you. See Nathan Horn, Billy Gamble, and Ryan Spearman for a raew deal myou will regret immediately.

This is great place to go. They are very nice and they do right. My advisor waa great and the lady who assist me.