12629 Jefferson Ave
Newport News, VA 23602
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service Dept.
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Outstanding service! I really appreciate all involved with my purchase. All were great to work with.
I’m happy to see an improvement in customer outreach and communication. Jermaine, in particular, has exemplified this improvement. Others in the service department should follow
Professional and timely service.\nWould be recommending people to go I will be bringing my vehicle back for maintenance soon
Dropped off car on 12/3. Confirmed repair on 12/4. Finally got car back on 12/9. Before turnover it would not start, so they jumped it. This morning, 12/10, car would not start. Required new battery. This option was not offered to us. I thought there was some kinda 50 points of inspection you do with vehicles?? Purchased new battery and its running now. We've purchased 5 vehicles over last 13 years at that dealership. Never took that long to get repair done. Maybe overnight 1 or 2x. Makes us seriously consider a different place for repairs.
90% of the time dealerships been very good taken care of my needs and getting the vehicle back to me in a very fast method. I only had problems one time.
My service representative Margarita was the best part of my experience. She was always available and went above and beyond to help me.
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