I bought an F-150 10 days ago. The seller Ray offered me this brand new truck. Ray said the F-150 had only been used by the manager and had only 975 miles. He assured me that the car has a 3 year factory warranty. Sunday when I went out with my family, my daughter found a broken part of the air conditioning grill. I tried using Navigation and it said I have to pay to use it. I went to Ray and he said it would be better to use carplay. I did some research and discovered that navigation doesn't have to be paid. I also can't use the code panel on the door because they lost the book where the code is. Another problem is that the F-150 is misaligned even though it is brand new. After another 4-5 days I have been hearing noises in the car even though it is stopped and the alarm is on. Yesterday I discovered that the car had an electrical problem, triggering the alarm and turning on the lights without us activating the control. And to make matters worse, yesterday I was at Auto Nation Margate for an appointment booked by Ray and when I arrived at the location he said he didn't have any appointments for my car. Because of this, my car could spend 2 to 3 days undergoing maintenance. That is if you don't need any parts. If it is necessary to order parts that they do not have, it may take 5 to 15 days. In other words, I won't be able to go to work for all this time? Ray was always trying to bribe me with little gifts and nonsense. Yesterday when I showed Ray another defect in the car, Ray immediately said he would give me an extra tank of gas. Am I looking for gas or to have the car in the condition I bought it?

Dain and the rest of the staff was great to deal with. It was a pleasure to work with them. They found the exact car we wanted and we were out of the dealership with the car in record time.

No complaints about the service advisor. I brought in my 2019 Ford Edge SEL for transmission fluid change, drain and fill. The invoice shows the refilled transmission fluid is XT-10-QLVC. The owner manual says XT-12-QULV, from page 353: "Automatic transmissions that require MERCON ULV transmission fluid should only use MERCON ULV transmission fluid. The use of any other fluid may cause transmission damage." I need the service manager to explain this situation. Transmission fluid XT-10-QLVC is MERCON LV and XT-12-QULV is MERCON ULV.

Prompt efficient service. Also they checked for any work that should be done. And did a multipoint check. Also corrected a problem with the fuel system that I did not know about.

My service person Maria was very helpful and informative. She did her best to accommodate my request.

Very professional service and support provided by everyone involved in purchase of new vehicle. Highly recommend.