Finance manager and finance director VIOLATED UDAAP (Unfair, Deceptive, or Abusive Acts or Practices), which includes an additional element of "abusive" practices. They said VTR (car theft) is mandatory and obligated on all cars and would not remove from contract. We believed them and signed. After reviewing singed paper for the VTR we noticed they added VRG an additional theft protection! Both VTR & VRGs contract paper stated in bold lettering: "its NOT a requirement for the purchase or financing of a covered vehicle". At minimum the finance director agreed to the violation of UDAAP by confirming that his finance manager added extra charges to original agreement and refunded part of it. We feel scammed and defrauded! Not okay!

Excellent customer service!!! Christi and Mike were an absolute pleasure to work with and made the entire process quick and stress free!!! Highly recommend Chapman Hyundai for any new car purchase or trade in. Christi turned an unfortunate situation into a blessing in disguise!!! We couldn't be more thankful!! Great work! 👍

I spoke with roughly ten dealerships in CA, AZ, and NV when shopping for a 2025 Hyundai Tucson Plug-in hybrid; I chose to go with Chapman for a few reasons, one of which was their excellent service. I had submitted an online inquiry and many places would call during the day, but I received my first call from Souzane at around 8:45 pm. That’s dedication! I told her exactly what I wanted, and she called me back the next morning. Within 48 hours and without having to step foot in the store, they negotiated a reasonable deal with me - one that had another California dealership telling me to hop on a plane and go to AZ since that deal was “impossible” to get. Souzane maintained excellent communication throughout the process, looping in the manager Brian as needed, who was also very patient answering my questions. They even offered additional savings as we continued talks. I felt harassed by other dealerships, many of whom had terrible follow-up, insisted that I come to their store instead of making a deal by phone, and tried to gaslight me regarding their prices when I had very clear numbers on value, taxes, and fees. Chapman was a total breeze - no xx, just getting you the product you want at a reasonable rate. No wasting your valuable time. Souzane was amazing on the day of sale, and I had papers signed and was out of the lot in one hour. She knew the vehicle (other salespeople I met were far less competent), set me up with the digital program, and explained all the features in great detail. Her and Brian got my vehicle fully charged up for the ride home, and were very accommodating throughout. I made this purchase from out of state and could not recommend this dealership more, especially Souzane!

THE BEST car buying experience ever! My young daughter was in a terrible accident. Her car was totaled, so she needed a replacement. I contacted Chapman Hyundai on Bell Rd in Phoenix, AZ regarding a car for sale posted online. A salesman responded immediately: BRANDON ABBASI. He was awesome! He was friendly, upbeat, knowledgeable and professional. After reviewing several different cars available, he narrowed it down to just the right one. He put everything together smoothly. Throughout the transaction, he responded immediately to my calls and texts.  No glitches, no hiccups, no problems along the way. Brandon helped transform a very traumatic car accident experience into something absolutely wonderful. I nominate him for “Salesman of the Year”. :)

Hats off to Michael Jandran, Sales Manager, and George Salman, General Manager, for helping come to an agreement for some post-sale issues I had. I'm happy with the resolution and would recommend this dealership.

Great Dealership to work with! Mark Larracas made our car buying experience very pleasant! Thank you!