Take your money elsewhere to a dealership that actually cares. Covina Kia will promise you everything up front, but once the sale is done and a defect shows up, the support disappears. I purchased a brand-new 2025 Kia Soul that was sold with a defective, fully advertised built-in GPS/navigation system. A repair attempt was made, I was told the vehicle was ready, and the same issue persisted immediately. After that, it was constant runaround, avoided calls, and no real coordination or accountability. Selling the car was easy — standing behind it was not. I would not recommend doing business with Covina Kia.

Absolutely terrible experience. Don’t buy a car here. We got a lemon and Kia Covina tried to say that a rodent ate through the wires and caused the vehicle to stop functioning. It was a brand new van. There are no rodents where we reside. They made up that explanation and couldn’t figure out what was wrong. They refused to acknowledge that they sold us a defective vehicle. Don’t do business here. Save yourself the inevitable trouble.

Unprofessional and deceptive. We bought multiple new vehicles from this dealer. One of our Carnival vans (brand new, purchased 6 mos ago) stopped working suddenly. The service department couldn’t figure out why and didn’t care. They reluctantly issued a rental in the meantime and then demanded it back. They called the cops and refused service, likely due to ageism. There was still no explanation for why the van suddenly stopped working. Extremely unprofessional and disappointing especially because it’s a brand new van and we purchased multiple new vehicles recently from this dealer. We won’t be going back. You shouldn’t do business here. They’re shady and you might get taken advantage of and screwed. Such an embarrassing experience. Embarrassed for the dealer. Corporate apologized on behalf of them but said they couldn’t do anything since the dealers are independently owned.

Please, I need help... My Kia is about to blow!!!! In July of 2023, I decided to trade in my 12-year-old Chevy Traverse with 185,000 miles on it. It was running great and had no major issues with it. I felt I needed to get a newer model vehicle before I started having to put thousands of dollars into it. I researched the local dealers, and they all had great reviews and a nice selection of certified pre-owned vehicles. I had already dealt with the Chevy dealer in Covina, but I decided to shop around a few times before I went back to them for another Traverse. Besides, the Traverse was nearly $8,000 more than the Kia Telluride. My wife and I went to Kia of Covina to look at 2 cars, the Sorento and the Telluride. We were talked into the Telluride by the salesman along with the extended warranty. We were told that the extended warranty will restart the Kia 50k bumper-to-bumper and the 100k drive train warranties. It will also give us free oil changes for the next few years. Since we were looking to be hassle-free for a while, we decided to go ahead with it. September 2023, 3k miles after buying it, I went in for the first oil change. After I got it back, the service advisor told me I don't need to come in until 5k miles. December 2023, 5k Miles later, I took it in again and told the service advisor that it seemed to be misfiring while idling. I was told that it could be because it was due for an oil change. Got it back and no flutter. Must have been. March 2024, 4500 miles later, I started getting the missfire again. Set an appointment for the oil change and drove it for a few more days. It was a nice night, and my window was down. Accelerating from a stop, I hear a bad knocking from the engine. I stopped and checked the oil level, and the dipstick was dry. Took it to the dealer to check it, and they informed me it was 4.5 quarts low. They did an oil consumption test on it for 1000 miles. They called me back with the results and said nothing was wrong. OK... July 2024, 4k miles later, I started experiencing the same thing. Checked the dipstick. Dry again. Took it back in, and this time they wanted to charge me for the oil. After complaining, they topped it off. They also didn't document it. I did another oil change and another consumption test. This time they told me it was low oil, but it was within normal for Kia. I'm thinking less .1 quart. It was down .7 quarts. How is that normal? That's 3-1/2 quarts in the oil change. When I said that it's not normal, they replied, "Kia specifications state that burning 1 quart per 1k miles is normal." Then said, "especially for an old car." Old Car... It's 4 years old and has 75k miles on it. I traded in an old vehicle that burned no oil. October 2024, added 6 to 7 quarts before another oil change, another test, same result. In January 2025, I got the oil change and told the tech that I'm up to adding 7 quarts. He stated we can do an oil consumption test. I told him I've gone through it a few times now, and all I get is that it's normal. May 2025, git the oil change, handed the tech advisor a bag with 12 empties in it, and scheduled for another test after my son's graduation. June 2025, got the test, and this time it was 2.5 quarts low. I felt relieved. Will it finally get fixed now? They took it back for over a week and found that it had 3 blown gaskets. They fixed them and did another test. Came back at 2.3 quartz low. They kept the car. I had to get a rental and pay over $1,000. After 2 weeks, they called and said that neither Kia nor the Warranty company will cover it. Why am I paying for an extended warranty if it doesn't cover the issues? The tech told me he will file for a goodwill claim. It is now July, and I have not heard a thing. Now, when I check the oil to top it off, it smells like gasoline. This issue is getting worse, and I still owe over $32,500, and I'm making payments on a car that is soon to be non-operable. I need this fixed... I need help.....

Dealership uses deceptive practices and extremely unprofessional. Agreed on price, said they would add the military rebate offered by Kia corporate. Didn’t give me the final price breakdown and rushed me into the finance office only to find out the rebate isn’t in there and they added a platinum warranty I declined earlier. Issue was resolved at a later date. I thought that was the end of this interaction with this circus but get called days later by some employees attempting to be aggressive and ordering me to do their job for them because of their inability to read and comprehend information. They did not like when I matched their energy and reminded them I do not work for them and they hung up on me. Save your time and money and go somewhere else.

There are good because I like them and ther good thx for sale man name John