16100 Wayzata Blvd
Wayzata, MN 55391
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service Dept.
sales Dept.
finance Dept.
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John M is a superb friendly sales rep. No pressure and patient. A friendly guy.
My salesman Helton was great to deal with, no pressure. Sales Manager Matt Saunders was awesome. It’ was great to deal with Wayzeta Lexus.
I’ve had mixed results with their Service Department; this past visit ended well but was problematic In lack of communication and follow through. In the end, the work was done, done at a lower cost I believe due to some of the communication issues, and problem fixed, so outcome was GREAT. So over my last four visits, 1 was beyond exemplary and Lexus went OVER and ABOVE to rectify the problem. This most recent visit ended well but the experience was less than favorable. So Lexus Service does stand by their high quality Autos, it just doesn’t seem to go as well getting there as you’d think it should. Clearly some of that lies with us, in that we have high expectations because they are Lexus but basic communications between departments seems to be an issue to be aware of
User friendly and very helpful explanations of what needed to be done to my car
Jonathan was great to work with. Very knowledgeable about the different cars/suvs. Working with finance team was awesome…it took less than 1/2 hour..as he knew we had an appointment after!
Helton is very personable, friendly to talk with and very knowledge about a variety of cars. His professionalism and attention to detail helped sell me on the car. He follows through with what he says he will do as well. I would buy another car from him without hesitation!
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