Madison Honda

Buyer Beware, This dealership questions ethics and has no regard for customer retention. I would be very careful with this dealership, If you decide to purchase a vehicle from this establishment read everything closely, and don't sign anything until you understand every single charge that's on your bill or what your signing for. The whole signing of documents in the F&I office feels very rushed, nothing is clearly explained and I feel it's very possible this is done on purpose to sneak things in without your knowledge. Make sure the deal you agree on with your sales rep matches up to what you sign in the F&I office. Also make sure no hidden "theft protection" programs are snuck in without your knowledge. As this is what happened to me. I went back the next business day to claim a refund of a surprise "propack etch fee" that was on my bill of sale that I did not agree to or much less know what it was about. After speaking to the F&I manager Laura and the Sales GM Eric I was told this was my fault for not carefully reviewing what I was signing, and what's done is done, and there's no refund available. Interesting enough I called the company responsible for my so called "etch fee" and learned that it's not an Etch program but instead a vehicle theft protection program that I should've selected to purchase during the F&I part of the transaction they also explained that if the program is cancelled within the first 30 days they will refund the dealership which in turn they should by law refund me, but as Laura and Eric said, "no refund." So I would choose another more reputable Honda dealership if you're in the market for a Honda in Northern NJ. This dealership is all about pulling a fast one on you and no regard for customer retention. Buyer Beware!