Moon Township Ford

Had an appointment to have my non-functional air conditioning checked out and repaired, an intermittent radio problem checked out ( understanding of the failure can’t be recreated then possibly nothing can be done at the time) and an interior detail. The detail job is immaculate and I cannot compliment that enough so let that be said it was worth every penny and was an excellent job. I brought my car in the night before so it would be available as soon as the service center opened on its appointment day. I made sure they had my number and opted in to texts for convenience. I made it clear where I work has bad reception and texting would be best. I was told I would be contacted. They sent the car for the detail first and no one contacted me all day I found this out when I called to ask if there were any results and what the car would need. The person who answered at 530 said all the service writers were gone even though service hours are listed until 6. He didn’t know where my car or even the work order was and that “wasn’t his job”. Ok maybe just a lot attendant or something but that understandably makes me uncomfortable. I left a message for my service writer reiterating I need to know what’s going on and what the car would need as I need to pick it up by end of next day to go to work. She texted me first thing the next morning saying the detail took all day they would be looking at it that day. Still no follow up. I called at 430 and she wasnt there again. The guy who answered was clear he doesn’t know anything it’s not his work order and there’s nothing he can do. I was irritated and said please find someone who knows. He asked around the shop and explains now there’s a new radio ordered, mines broken now, the ac is not repaired but they know it’s the condenser-I knew that when I brought it in but was told they have to do and charge for diagnostic to verify repair and that’s fine. At what point was this known and why wasn’t I called or texted with an estimate and asked if I wanted the repairs at that price? Why were parts ordered first? Why was the detail first? The man on the phone kept telling me I have to just wait till she’s back I said no I need the car to get to work that leaves me up xxxx creek. He said he didn’t know what to do. I said why is the radio broken from just a diagnostic he said he didn’t know it’s not his work order. I said so now I’m on the hook for this whole new radio, how much is that? He said he’d have to get an estimate I said I don’t have time right now I have to get out there while you’re still there so I can pay for just diagnostics I guess and I need to get off the phone and get out there before I you’re closed and I’m xxxxed. I said I’m on my way I’ll talk to you if you’re there when I get there and I said bye. When I got there to pay the work order said customer declined repairs. I was never contacted. I said I’d like to talk to someone because no one knowing where my car is or contacting me for 2 days just to charge me for nothing is ridiculous. Their service manager didn’t want to do jack for me because I hung up on whoever answered and they don’t like my tone. Cool. You’d be mad if it happened to you and this entire situation is ridiculous. This is poor management and poor service. I have been nice until I was told I don’t know you have to just wait for your service writer to call you eventually. That’s absurd. The service manager gave me attitude because I called them out and didn’t take their rushing and telling me they don’t know and I have to just accept my unrepaired ac and now broken radio because the person who’s work order this is isn’t there. I said I know I, just some Karen to you. You can cut me a deal or not. You got me. She got her commission. I got what I deserve in your mind let’s just get this over with. He said this 40 dollar coupon off 180 for nothing was generous. This place sucks. If the detailer is a separate business kudos to them they do good work. I should’ve just lived without ac because the local NTB did the same thing, charge for diagnostic and recharge but no repair because they don’t have time. 2 other places just recharge they don’t do ac. I should’ve never trusted the dealer, this isn’t the first dealership I’ve been to that acts like their never wrong and evert customer they do wrong by is just some xxxxxxx to be ignored but it’s the last. I’ll YouTube it and figure it out myself. I hope that discount doesn’t come out of the technicians flat rate pay it’s not his/her fault the communication and customer facing side is trash.