Lithia Chrysler Dodge Jeep Ram of Great Falls

Kevin helped me find an amazing car! He was patient, kind and amazing overall! I was very thankful to have him as my salesman. I would absolutely recommend him for anyone!! I had alot of He was patient, kind and amazing overall! I was very thankful to have him as my salesman. I would absolutely recommend him for anyone!! I had alot of anxiety and he made it a smooth experience!!! More

o start off I bought my Jeep from this dealership. I distinctly remember asking if he knew of any issues with that or similar models, to which I was told no. Mind you, the salesman may not have been a I distinctly remember asking if he knew of any issues with that or similar models, to which I was told no. Mind you, the salesman may not have been aware of any at the time. However, I’m not sure their history with integrity should allot them the benefit of the doubt. I had been taking my Jeep in to them for years, trusting they were doing quality work and charging a decent price. Initially it seemed they were. Mind you, I don’t know much past the basics of vehicle maintenance. So who knows how many times the swindled me before I caught them. This brings us to this 7/3/25. My Jeep started making clanging noises. I immediately took it in, especially being a single mom who understands the importance of mechanical performance in relation to vehicle safety. Upon taking my Jeep in I asked the clerk to tell the technician IT HAD TO BE DRIVEN to hear the issue. I even had her write it down. She said she would ensure they did and would call my when they were finished; but stated all technicians would be out for at least another 30 mins for lunch. Not even 30 mins later I received a call saying they looked it over and they didn’t see any issues. This made zero logical sense for several issues besides the time difference, but I figured I’d go there and talk to them in person. When I spoke to the clerk she swore that they looked it over and saw no issues inside or out. So I asked her (while staring her dead in the eye) if they test drove it. She paused and said, “uhmm yep. They did.” So I asked again, “Are you positive? Because I’m pretty positive there is something wrong but they won’t be able to tell unless they drive it.” She again affirmed they did. I then asked for a print out of their work. To this she responded, “Oh, you don’t get a print out for them just doing a check like that.” I said, “Really, because they have every other time?” She again said they didn’t. So I asked, “Then how do I know they looked it over or what if I need to bring it in in reference to this visit?”. She said, “Oh, well we have it documented in our system. Don’t worry.” Not wanting to fuss I left but immediately felt I was being lied to. However, it was the 4th (or day before) and I didn’t want to make a fuss. Not even 2 mins after getting on 10th my Jeep started making the same horrendous clanging noise while also losing power in spurts. I drove it home on side streets. Then immediately called my dad to come take it for a drive. After which he told me DO NOT DRIVE IT-AT ALL! It’s absolutely not safe to drive and they shouldn’t have let you drive it out of that lot. We then had it towed back to the dealership following the holiday. Long story short after doing some research I found out there was a mass recall on Jeeps of similar makes for PTU failures. Some of the specific warnings about PTU failures are that they can cause you to suddenly loose power, loose the ability to stop, and even combust (aka catch fire). So I took it back in and talk to the SM(sales manager) who at first tried to deny I even brought it in DUE TO THEIR BEING NO PAPERWORK IN THE SYSTEM! I then told him the name of the clerk. He called her in and she acknowledged I was in but ONLY THEN ADMITTED IT WAS NEVER TEST DRIVEN! The SM swore he would do everything to ensure it was taken care of and earn my trust back. However, they then tried to charge me for the recall work-ALL OF WHICH SHOULD BE COVERED! Clearly he failed, but then a new SM came in. Maybe things would be different. 3/4/26-Instead they again charged me for damages to a bolt that “somehow” was missing despite being told that it had to be removed physically. However their own mechanic even stated in front of them, “UNLESS it was damaged due to the extra stress due to the PTU failure.” Plus it is in the same area where they had to go in to repair my PTU. I had them put it back on the lift and show me both areas. So if you are looking for honesty, integrity, and pride in More

After our truck was totaled, we began our search for a used truck and found our way to Lithia. We met Sales Representative Kevin Emhoff. We spent the better part of 2 weeks looking not only around town bu used truck and found our way to Lithia. We met Sales Representative Kevin Emhoff. We spent the better part of 2 weeks looking not only around town but at Lithia, and Kevin was patient and listened to all our wants, needs, and don't wants. Kevin was able to find us a vehicle that met all our needs. We found their in-house financing easy and reasonable. I highly recommend Kevin for his amazing customer service and diligence in finding us a vehicle. More

Absolutely the Worst Dealership Experience – Stay Away from Lithia of Great Falls I made the mistake of purchasing a Certified Pre-Owned 2022 Ram 1500 Rebel from Lithia of Great Falls, and it has been from Lithia of Great Falls I made the mistake of purchasing a Certified Pre-Owned 2022 Ram 1500 Rebel from Lithia of Great Falls, and it has been nothing short of a nightmare. I was led to believe that "Certified Pre-Owned" actually meant the vehicle was inspected, reliable, and worth the inflated price I paid. Instead, I drove off the lot in a lemon. Almost immediately after taking it home, the problems started: Broken bolts on the exhaust manifold A broken antenna (still not fixed) An AC system that smells like a locker room full of moldy gym socks And the list just keeps growing... When I went back and told them I wanted out of the truck, they basically shrugged it off. Their "solution"? Lease a new truck and absorb the negative equity. Are you kidding me?! I had JUST bought the truck from them! This isn’t just negligence—it’s borderline deception. They sold me a vehicle as “certified” that clearly wasn’t properly inspected or maintained. I expected some integrity, but all I got was a sales and finance team that clearly only care about closing deals and ignoring customers the moment they drive off the lot. The only redeeming part of this dealership is the service department, who’ve at least treated me professionally and tried to help. But as for sales and finance? Avoid them at all costs. If you value your money, your time, or your sanity—do not do business with Lithia of Great Falls. More

Jam went above and beyond to get me into an amazing Truck with a solid payment plan to fit my needs. with a solid payment plan to fit my needs. More

I called from California to check on an online car with internet sales and got on the phone with Jamichael Murphy. I had a lot of questions and a deal in mind to purchase this car for our son that lives in internet sales and got on the phone with Jamichael Murphy. I had a lot of questions and a deal in mind to purchase this car for our son that lives in Choteau. "JAM" answered all my questions and we agreed on a deal to make it happen. Delivery to Choteau was included. Jam was exceptional in his knowledge and customer service. Our thanks to all involved. If we ever move to Montana we will know where to go for our vehicles. The Millikins of California More

Great guy to work with, had the answers we were looking for, would shop and buy from him again. Nick is good too! for, would shop and buy from him again. Nick is good too! More

Do NOT get your vehicle serviced here! !! They try to sell you services not needed, they tell you your service is covered under warrenty, then replace parts not covered by a warrenty and ch !! They try to sell you services not needed, they tell you your service is covered under warrenty, then replace parts not covered by a warrenty and charge you without letting you know first. Then when questioned about the charge they just say "that happens", and make you pay. It's a big scam! Had the same part on the otherside of car done in a different shop and the warrenty fully covered it at no extra cost. Don't trust Lithia in Great Falls, MT. More

Cody Hale is not your average car salesman—in the best way. He really had our backs during our car purchase at Lithia Dodge. There were a few bumps along the way, but Cody made sure we were taken care of way. He really had our backs during our car purchase at Lithia Dodge. There were a few bumps along the way, but Cody made sure we were taken care of the entire time. He kept us in the loop, followed through on everything, and really went above and beyond to make things right. It was obvious that our satisfaction meant a lot to him. If you want someone who's honest, supportive, and genuinely has your back, ask for Cody. Definitely recommend him! More

Cody Hale isn’t your average car salesman—and that’s a very good thing. He had our back the whole time during our recent car purchase at Lithia Dodge. There were a couple of minor bumps in the process, bu very good thing. He had our back the whole time during our recent car purchase at Lithia Dodge. There were a couple of minor bumps in the process, but Cody made sure we were taken care of and kept in the loop the whole way. He followed through on everything he said and really went the extra mile to make sure we were happy. You can tell he genuinely cares. If you want someone honest, helpful, and easy to work with, go see Cody. Can’t recommend him enough! More