CarMax

Was very excited when we purchased our new used vehicle. Went out grocery shopping that same weekend. Popped open the reach hatch and when we closed it, roof drain trim popped off the roof. Reinstalled, but Went out grocery shopping that same weekend. Popped open the reach hatch and when we closed it, roof drain trim popped off the roof. Reinstalled, but during installation found hold down clips broken. Wife was not happy when she found out windshield washer fluid did not spray, can hear pump working. Found A/C system blowing a little low, removed glovebox and removed cabin air filter. Found filter full of pet hair, even though ac system was just serviced. Car is great, but makes me question what kind of vehicle inspections they perform. On top of all that, called to get these issues taken car of, now I have to wait 3 weeks just to get vehicle looked at. I understand they are used vehicles but need to pay a little more attention while doing inspections. Other than that, pretty happy with the vehicle. More

Temp tags are expired over 2 weeks ago. I called to get status of registration and to get new temp tags. I had to provide my DD214 again. I still have not received my new temp tags. I called to get status of registration and to get new temp tags. I had to provide my DD214 again. I still have not received my new temp tags. More

Sydney my sales person was great. All other staff who contacted me were friendly and positive All other staff who contacted me were friendly and positive More

Was an OK buying experience. Truck exterior was dirty upon delivery. That was somewhat disappointing. Truck exterior was dirty upon delivery. That was somewhat disappointing. More

CarMax was wonderful to deal with, though there were hiccups between communication with the online team and in person sales associates, they got it figured out in time. When the transmission coolant lin hiccups between communication with the online team and in person sales associates, they got it figured out in time. When the transmission coolant line broke less than week after buying the car, they took care of everything under the warrantee. Now the car is fantastic and even though we had some hurdles, they took care of everything professionally. I will be buying future cars from them. More

Nice place and great people to work with. Nathan, my salesman was so easy and good to talk to. I forgot the woman I dealt with in finance but she was wonderful. I really appreciated the fa Nathan, my salesman was so easy and good to talk to. I forgot the woman I dealt with in finance but she was wonderful. I really appreciated the fact that Carmax partners with Lyft to give me a ride as I didn't have a car to get there. More

This is the way car buying SHOULD be! I will never go anywhere but Carmax. I will never go anywhere but Carmax. More

This is the second vehicle I've purchased from CarMax. They've been very helpful and has always been able to help with any issues that may have occurred with the vehicle I've purchased from them. I happen They've been very helpful and has always been able to help with any issues that may have occurred with the vehicle I've purchased from them. I happen to still have the first one. More

Easiest way to buy a car. My experience in Albuquerque was very positive. Everyone I dealt with was very professional without be annoying. Would do business again. My experience in Albuquerque was very positive. Everyone I dealt with was very professional without be annoying. Would do business again. More

Evan Limming did an excellent job. Issues and miscommunication with Carmax's finance department required multiple trips back and forth to our bank. The finance department was very unpr Issues and miscommunication with Carmax's finance department required multiple trips back and forth to our bank. The finance department was very unprofessional and unorganized. Carmax's motto is supposed to be a very simple and short process on buying their vehicles. It toke us 6 hours to purchase our 4Runner! Very disappointing experience! More