Audi Orange Park

The guy that worked out the financing end for me was awesome Other than that, I couldn’t be more disappointed the sales rep. I talk to informed me that the truck that I Was looking at belonged to one of awesome Other than that, I couldn’t be more disappointed the sales rep. I talk to informed me that the truck that I Was looking at belonged to one of his friends that also works at the same dealership And said it was a good truck I even stressed to them that I’m going through a lot with this divorce, custody battle, etc., and that it was important that I get a vehicle that fits my needs as well as is reliable for me and my kids. Well, upon driving it the very next day one of the sensors on the top of the engine went bad and sprayed oil all over the place so I ended up buying $160 sensor And replacing it within the first 24 hours and within less than a weeks time I’ve come to find out they have sold me a truck that needs thousands of dollars worth of work. It needs Head gaskets replaced the heads need replaced the seats don’t go forward or backward. The DVD player does not work. The rear glass it’s supposed to open and close, by the press of a button does not work not to mention the AC went out on my way home I would somewhat believe if they said they had Idea it had This much issues if it didn’t belong to one of the workers that are still working there, And use this as a trade-in on a new Audi and got top dollar now I’m stuck making payment On a truck that needs thousands of dollars Of work done immediately, and with making payments on it As well as going through all the legal issues I’m going through I can’t afford to put this thing in the shop and this Is the only transportation that I have to get me to Work was supposed to get me to my kids to get my kids around and my father-in-law to the doctors appointments and now We have no means of transportation I know they both knew I feel I was done really dirty. I couldn’t be more disgusted. My kids are two and four and my father-in-law is retired military with a lot of medical issues that require me taking him to doctors often. I hope they’re happy with their new Audi knowing they got over On a single father or his xxx off to provide what he can got a vehicle that was supposed to make life easier and just made it a whole lot Harder for me and my kids… Just a little update talk to a bunch of local shops around $11000 of work just to do the heads and the head gasket not counting all the other issues that’s over half of what I’m paying for the truck we’re talking almost $25,000 in a 2005 F250 with high mileage I found my brake caliper about to completely fall off on the passenger side in the front one bolt missing the other ones extremely loose valve cover Looks to be warped and dumping oil glow plug control harness broke glow plugs are bad and leaking oil. We’re just starting to get through it. I’m sure there’ll be more To add, I’ve been trying to reach them to talk to someone. I’m getting ignored hiding major issues such as head, gaskets, and heads is not legal regardless of as is purchase or not I wouldn’t buy a xxxxing lawnmower from Them can’t imagine what else is wrong with all their other vehicles if they’re not willing to fix a Ford God only knows what they’re buttering up on the Bentley’s I’ve been at it all day long trying to get someone to give me the number of the owner to try to get this Matter resolved, and have been ignored by everyone the Second I asked for the number. This is absolutely insane. More

DOES NOT PROPERLY INSPECT USED VEHICLES BEFORE SELLING! !!! BUYER BEWARE!!! SOLD A BROKEN TRUCK THEY ADVERTISED AS PERFECT CONDITION, AND DID NOTHING ABOUT IT AFTERWARDS!!! I bought a lifted 2025 G !!! BUYER BEWARE!!! SOLD A BROKEN TRUCK THEY ADVERTISED AS PERFECT CONDITION, AND DID NOTHING ABOUT IT AFTERWARDS!!! I bought a lifted 2025 GMC Sierra 1500 AT4 from this dealership about a month ago. Within a couple of days, I noticed some clunking sound coming from the rear suspension. I know that with lift kits, the bolts need to be retorqued so no big deal. I took it to Twisted Pro in St Augustine to get the truck retorqued, where they noticed that there were significant problems to the entire lift kit. I contacted the dealership about the issue, and after some reluctance they agreed to take a look at it. One of the head guys from ReadyLift came out to inspect it as well, where he said the problems were not caused by me driving it for the couple weeks I had it and sent new parts to fix the issue. Audi agreed to install the parts. After completion, they took it back to Twisted Pro for it to be aligned (which Audi refused to pay for) and it is in worse condition than before. Now there is frame damage to the vehicle and is currently not driveable safely due to the frame damage. After contacting Audi again, Rob Spiewak, the service manager, had the audacity to call Twisted Pro liars, stating that the truck was in perfect condition. I was shown the damage to the frame by Twisted Pro, and it is clear that it is in worse condition now than it was before and Audi is refusing to do anything about it. Audi has admitted that they are not certified to work on lifted vehicles, yet they stated they would install the parts. Audi also admitted that they do not know what to look for upon inspecting lifted vehicles, yet they put it on their lot to sell advertising it as great condition without truly knowing. The vehicle should not have been sold as it is and the dealership is refusing to take any responsibility for selling a broken vehicle to me. More

The dealership is clean and efficient. Rachel is exceptional. I love this place and will keep going. Rachel is exceptional. I love this place and will keep going. More

Great Customer Service, parts are exactly as ordered, shipping and packing is top of the line without any problems. Will always come back prices are the lowest i can find shipping and packing is top of the line without any problems. Will always come back prices are the lowest i can find More

I’ve always received excellent service here. Very prompt and knowledgeable, friendly staff. Highly recommend! Very prompt and knowledgeable, friendly staff. Highly recommend! More

Amazing dealership and customer service. They always treat me right. 10/10 always recommend them They always treat me right. 10/10 always recommend them More

The bees knees. Awesome to work with. Rachel in service is top noth. 10/10 recommend Awesome to work with. Rachel in service is top noth. 10/10 recommend More

“Noel” is blasting out SMS spam to area codes all over the US for this Audi Dealership. I can’t wait until we get the FCC back in 2029 😑 the US for this Audi Dealership. I can’t wait until we get the FCC back in 2029 😑 More

I really wish I could give more than 1 star but with the type of warranty work that should have been done but refused by Robert F the Service Manager is really sad. We have a 2024 Audi Q3 where the seatbelt type of warranty work that should have been done but refused by Robert F the Service Manager is really sad. We have a 2024 Audi Q3 where the seatbelt will no longer recoil and they refused to fix that. They also blamed another part because it "could have happened when" -- not that it did happen when but it "could have". I guess my time in the military this stuff would not have passed the smell test. It just shows they are not willing to do what is right. If you have any questions please reach out to me -- Audi Orange Park you have my contact information. More

I certainly would NEVER recommends anyone purchasing a vehicle from Audi of Orange Park. The sales staff will lie to you about ANYTHING to get your money. The sales rep knew we were traveling from Tallaha vehicle from Audi of Orange Park. The sales staff will lie to you about ANYTHING to get your money. The sales rep knew we were traveling from Tallahassee to purchase a specific Audi they had on their lot. When we arrived, we were greeted at the front lot by another sales person who told us they had just sold the Audi we drove there to buy!! I have called and written to Jack Hanania to express my concerns and have NEVER received any response at all. DO NOT DO BUSINESS WITH THIS DEALERSHIP! More