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Pilson Auto Center

Mattoon, IL

4.5
384 Reviews

2212 Lake Land Blvd

Mattoon, IL

61938

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384 Reviews of Pilson Auto Center

March 09, 2026

I strongly recommend anyone that has a bad experience to post, not only here, but all socia platforms, and better business bureau! Do not use this company, unless you want your vehicle damaged when they ass More

by Jdh061387
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Drew Danalewich
Mar 13, 2026 -

Pilson Auto Center responded

Mr. Hodge, as we have told you through the phone and email conversations we have already had.... If we damaged your car, we are very sorry. Accidents are unfortunate, but they do happen. We have made reasonable requests for your assistance to address and resolve those concerns. Additionally, I would be happy to explain again the circumstances around why we were unable to make an agreement to trade cars. A phone conversation would accomplish this the best. Mr. Hodge, If you would like to discuss any of this further please reach out to me at the dealership. 217-234-2397 Respectfully, Drew D Mr. Hodge just posted this review again; however, he hasn't returned to the dealership since we appraised his car in October 2025, when he claims we damaged it by pulling over a parking block. He says he noticed the damage once he got home. At that time we asked him to please bring the car back in so that we could assess the severity of the damage. We apologized and told him that after we assessed the damage that we would have it repaired. He chose not to bring the car in. We recommended that he take his car to a body shop to get an estimate to repair the damage. If he did this we have never received an estimate. Months later, no one from the dealership has seen the car's damage, and no repair plan is in place.

Mar 13, 2026 -

Jdh061387 responded

As you were told, you didnt want to let me take it to a body shop of my choosing, not your shady dealer again, and refused to ensure a trade in. I will be continuously posting bad reviews, my car has been fixed at my own shop. I will still be updating negative reviews as I want. You want to be shady, and not take responsibility or help a customer who has bought nearly 20 vehicles at your dealership, due to you damaging my vehicle, you will deal with the negative reviews, no need to continually comment, as these reviews will not end.

March 06, 2026

Mark McKay and Brandon just awesome to work with. Quick service from sales and financing department. They make sure customer is happy. Courteous and friendly staff. Will definitely buy again from the More

by rfire2424
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark McKay and Brandon
Mar 13, 2026 -

Pilson Auto Center responded

Rfire2424, we are so pleased you enjoyed your buying experience at Pilson's. We will be sure to pass along your 5 star review to Mark and Brandon!

February 28, 2026

Very efficient and expedient on the radiator flush and changing out of the transmission fluid. More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Boyce
Mar 07, 2026 -

Pilson Auto Center responded

Cc, we are so pleased you enjoyed your visit to Dan Pilson Auto Center Inc.

February 01, 2026

First class from the very first email. Drove 10 hrs to pick up my truck. All the salespeople and managers were very friendly. Very happy I chose this dealership More

by smbivens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry
Feb 05, 2026 -

Pilson Auto Center responded

We understand you passed by a lot of other dealers during your 10 hour drive to purchase your new truck from Pilson's. We cannot say thank you enough for trusting us and we will sure to let Terry know he did a great job as well. Thanks again!

January 31, 2026

Very nice and very kind was in and out with the car I wanted in no time at all highly recommend them More

by Rickyfarmer08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Patterson
Feb 05, 2026 -

Pilson Auto Center responded

Hey Rick, thanks for the recommendation. We will pass along your comments to Cory as well!

December 31, 2025

Very professional and willing to work with customer or needs or request when trading in vehicle. More

by jo3ywilson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David cox
Jan 03, 2026 -

Pilson Auto Center responded

Hello Jo3ywilson, thank you; we appreciate your feedback. David Cox is a 5 star employee at Pilson's and we're glad you recognized his efforts to help you in your vehicle purchase. Thanks again for choosing Pilson!

December 24, 2025

Our process of purchasing our Jeep Rubicon 4xe was outstanding from start to finish. Mackenzie and Payton were very professional and knowledgeable. I would encourage everyone to contact them for veh More

by Abherd7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mackenzie and Payton
Dec 27, 2025 -

Pilson Auto Center responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help.

December 20, 2025

Service with getting a vehicle is always great. I bought a van in 2019 from Chris M. And when I was looking to get a truck, I called up Chris M he was able to find what I was looking for and get it More

by Priscilla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Dec 24, 2025 -

Pilson Auto Center responded

Priscilla, thank you for your kind words and this wonderful review on Chris and his efforts to help you get exactly what you were wanting.

December 19, 2025

We had a great experience at Pilson. Dave Cox was great to work with and explained things so well. More

by Marlene.brannick2090
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave, Dan and Matt
Dec 24, 2025 -

Pilson Auto Center responded

Marlene, thanks for choosing Pilson for your automotive needs. David will be exciting to hear he earned 5 stars from you.

December 19, 2025

I’ve bought my last two trucks here and wouldn’t go anyplace else. I tell them what I want and they make it happen. More

by field09261960brenda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason
Dec 24, 2025 -

Pilson Auto Center responded

Awesome to hear, and thanks for your continued support!

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