Group 1 Nissan Round Rock

Well, the truth is, instead of buying a car, I bought a problem. I still don't have the title in my hands; I haven't even had the car for a month and I've already had to take it to the garage. The oil wasn problem. I still don't have the title in my hands; I haven't even had the car for a month and I've already had to take it to the garage. The oil wasn't changed before the sale, nor was the timing belt, and to top it all off, they put a piece of plastic on the pulley that wasn't supposed to be there because they didn't want to spend the money on the correct part, and it was making a deafening noise. All this because I bought a used car from a dealership thinking it would be more reliable there than on Marketplace. The car cost me $10,200 plus the extra repairs I had to make. More

Kimberly was very helpful and kind. Answered all my questions and she was quick with the whole process. A very clean and beautiful building. Answered all my questions and she was quick with the whole process. A very clean and beautiful building. More

I have a feeling that no one even looked at my car for the first 24 hours that it was there. I received no update on the status of my car. Finally I just ended up calling and asking for my car back withou the first 24 hours that it was there. I received no update on the status of my car. Finally I just ended up calling and asking for my car back without the repairs. Also i was not offered a shuttle back to pick up my car or a loaner vehicle. More

They are always very professional and lively! Everyone I have worked with had been so polite and helpful, specific shoutout to Kevin for helping me with my last two had Everyone I have worked with had been so polite and helpful, specific shoutout to Kevin for helping me with my last two had More

They did not over sell you stuff. Honest dealer with great service. They also do some basic wash on my car as well! It explain why there are so many people… Honest dealer with great service. They also do some basic wash on my car as well! It explain why there are so many people… More

Jack and Jay were amazing. Came for my car servicing and received maximum attention and awesome hospitality. I am very pleased. Came for my car servicing and received maximum attention and awesome hospitality. I am very pleased. More

Took 8 hours for the service department to swap my transmission fluid and take care of a stop lamp switch recall. This is with an appointment scheduled 3 weeks in advance. The first five hours were sp transmission fluid and take care of a stop lamp switch recall. This is with an appointment scheduled 3 weeks in advance. The first five hours were spent looking for any other potential issues/services they could find on my car. Quoted me an additional $1600 for various repairs. $353 to replace 4 spark plugs is criminal. Once I told them no thanks, I had to wait 3 more hours until my car was given back to me. More