Big Star Hyundai

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your feedback means a lot to the Big Star Team and will be used to improve customer visits. We look forward to serving you again soon.

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback regarding your recent service experience. We sincerely apologize that our team did not take the necessary time to review the invoice with you and discuss any future maintenance needs for your vehicle, as we strive to ensure every customer leaves fully informed about the work completed and any proactive steps they can take for their car's well-being. We will address this immediately with our service team to reinforce the importance of these discussions and ensure all essential information, including upcoming needs, is communicated clearly before payment is processed. We appreciate you bringing this to our attention so we can improve our service process for all our valued customers. Please reach out to me directly at kohly@bigstarhyundai.com and I would be happy to review the completed services and any recommendations with you personally. Kohl Young, Service Director.

Big Star Hyundai responded

Thank you for your business and for taking the time to provide feedback. We deeply regret that your recent vehicle delivery and initial experience fell so far short of the professional and thorough service we strive to provide. We understand your profound frustration regarding the lack of a comprehensive vehicle demonstration, the unacceptable delay in activating your telematics services, and the crucial missing information on recommended home Level 2 charging solutions, as well as the financing options. Please accept our sincerest apologies for the feeling of being neglected; this is not the standard we set for our team, and we are immediately reviewing this situation internally to ensure all training and client management processes are addressed. Most importantly, please reach to me personally at tgomez@bigstarhyundai.com so we can arrange a time when we can manage the completion of all outstanding items, including the telematics activation, a full, personalized feature review, and a complete guide to your charging resources. Tony Gomez, General Sales Manager

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

Big Star Hyundai responded

Thank you so much for your business and feeback. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We sincerely apologize for the disappointment and frustration. We understand that expecting an all-wheel-drive (AWD) vehicle and receiving a front-wheel-drive (FWD) one can be a significant inconvenience. Changes in price can vary from unit to unit depending on a variety of factors, the most obvious being trim and equipment levels, but also such things as exterior/interior color, age on the lot, consumer demand, etc. etc. We would like to review this with you to determine why the substitution occurred and why there was a change in the price structure. We are committed to ensuring our team adheres to clear communication regarding vehicle availability and pricing. Please reach out to me directly at tgomez@bigstarhyundai.com. Tony Gomez, General Sales Manager

dmparker64 responded

Tony, i have attemped to reach out to you on multiple occasions via the email address you provided.11/24, 12/2 and 12/10. i provided my email address and phone number and have not received any correspondence. I have sent another email on 12/17. i have called to dealership multiple times over the past few weeks to get a financing issue resolved and the phone rings forever and then it sends you to leave a message....no responses. i have called 10 times tonight...most times the phone was never answered. I tried pushing the sales option and magically someone answered immediately and when i asked to be transferred to a finance manager, it was disconnected. I called through sales again and requested the sales manager Christian and was transferred and it went immediately to a non working voice mail. I attempted to call back a few more times and someone answered the phone and hung it up without saying anything. WE ARE AT WITS END --- What does it take to get a response from ANYONE and get this issued resolved.