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Great Lakes Hyundai of Dublin
Columbus, OH
474 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 474 reviews
January 22, 2026
They're pretty transparent, don't try to push stuff on you that you don't need. Ask for Charles if you want the most patient and honest sales manager ever! you that you don't need. Ask for Charles if you want the most patient and honest sales manager ever! More
by V
Employees Worked With
Charles
January 21, 2026
Great customer service. Zach my sale person was awesome! This is my second purchase from Great Lakes I would highly recommend them! Zach my sale person was awesome! This is my second purchase from Great Lakes I would highly recommend them! More
by CVS
Employees Worked With
Zach Owens and Stephen Guendert
January 21, 2026
The folks were good to work with. Just took a little longer than I thought due to they were busy. Jordon the salesman was also great to work with even when I was giving him a hard tim Just took a little longer than I thought due to they were busy. Jordon the salesman was also great to work with even when I was giving him a hard time haggling . More
by stammen_99
Employees Worked With
Jordon
January 19, 2026
This dealership was so easy to work with. Jacob was our sales rep and he was so nice and made the process seamless. Highly recommend Jacob and Hyundai of Dublin. Jacob was our sales rep and he was so nice and made the process seamless. Highly recommend Jacob and Hyundai of Dublin. More
by myabowles77
Employees Worked With
Jacob
January 19, 2026
This dealership is fine until something goes wrong—then they disappear. I was explicitly promised two key fobs, and the salesperson assured me multiple times that she would make sure I received the second they disappear. I was explicitly promised two key fobs, and the salesperson assured me multiple times that she would make sure I received the second one. When I picked up the vehicle, there was only one key fob. I was again told they would provide the second. After following up days later, I was informed they would not honor the promise. That alone shows a lack of integrity. Less than 30 days after purchase, the transmission completely failed. When this happened, both the salesperson and the General Manager ghosted me for several days until I pushed the issue. I took the vehicle to another Nissan dealership and was quoted $6,000 for a replacement transmission with a 3-year/36,000-mile warranty. I was also told the transmission failure had clearly been developing well before I purchased the vehicle. Great Lakes refused to accept responsibility or stand behind what they sold. Instead, they offered a used transmission for $4,000 with minimal warranty, essentially asking me to roll the dice again on a major component failure. This dealership does not stand behind its vehicles and does not honor its promises. Once they have your money, you are on your own. If you value honesty, accountability, and basic customer service, steer clear of Great Lakes. More
by mgargac
Employees Worked With
Rick Clausen, Laura Paiola
January 16, 2026
It took us awhile to find the Hyundai we truly love, but we closed yesterday. We've never worked with such a classy and knowledgeable group of salespeople, including the GM. No comparison. They all worked t we closed yesterday. We've never worked with such a classy and knowledgeable group of salespeople, including the GM. No comparison. They all worked together to get us taken care of. All very sharply dressed, very polite, very smart guys; that DOES make a difference. The Service Lane Manager helped us, too, and took the time to have our new car washed and polished. The gentleman who closed us was very personable. I'm sure I am not the only person who goes out to the garage just to admire their new purchase! I did that several times last evening. That's a sign the dealership sold us the perfectly perfect car. More
by Janey
Employees Worked With
Rick (GM), Laith, Nick, Jacob & Stephen. We've never had such professional service at any dealership in the past.
January 15, 2026
Went for a test drive and ended up with Ryan who was so low key, very pleasant and knowledgeable! They were all understanding of my needs but after driving the Tuscon, I was hooked. Still, not in the mar low key, very pleasant and knowledgeable! They were all understanding of my needs but after driving the Tuscon, I was hooked. Still, not in the market to buy, somehow it happened. Ryan was able to sell not one but two cars to me and a friend who just came along for the ride! Steve provided great insight to all the additional add ons/finance and Rick brought it home. Very pleased with my overall experience from Great Lakes and with Ryan Smith! Can't speak for the service as yet and looking forward to driving this amazing car. More
by Judymac713
Employees Worked With
Ryan Smith, Steve
