Voss Village Cadillac

I've owned a 2016 Cadillac (my first Cadillac) for almost two years. I'm very happy with the car and especially the recent help from several of your staff and they deserve a good report. On June almost two years. I'm very happy with the car and especially the recent help from several of your staff and they deserve a good report. On June 15 I brought my car in for a 77000 check up. I asked to particularly check a problem in correcting the car veering to the left, particularly when driven at highway speed. Andrew took this very seriously which I appreciated. The car was driven on the highway to be sure it was fixed. Problem solved! I asked to speak to someone who could teach me to use the Map ability on my car. It had recently given me wrong information because it was still using 2016 info - very frustrating! Andrew asked Stephen Zelik to help. He told me Cadillac now had given their owners the ability to use their own phone to use Map. Hurray! Stephen made the changes needed to allow this change and took the time to explain everything clearly. Hurray! Big problem solved. I had also asked Andrew if several scruff marks on the back of my white car could be removed. (Car Wash hadn't been able to remove it.) Andrew asked the person in charge to look at this and sure enough, he took extra time, removed the marks and solved the problem. Several weeks later, I came back because I was not able to properly make changes in the use of the Rainsense windshield wipers. Stephen once again took the time to kindly explain how it should be set to use all its capabilities. I'm continually impressed by your employees being willing to take the time to help a customer! More

Appointments DO NOT matter - Understaffed, will waste time Friday I scheduled an appointment online for service to be done on Saturday at 9am. My wife dropped the car off Friday night yet they couldn't find t Friday I scheduled an appointment online for service to be done on Saturday at 9am. My wife dropped the car off Friday night yet they couldn't find the appointment in the computer but said they would be able to get to it on Saturday. They would need to run a diagnostic check to start things off. Saturday around 12:30pm comes around (they close at 2) and still no word. We called them, Toby said the car was in "working" status and would call at 1:30 with an update. At this point we told them we would have to have the car back because they are closed on Sundays and my wife needs her car for work during the week. 1:40pm, no call from the dealership so I called them and was told the service advisor would call me back. 1:55pm I receive a call from Toby saying they were slammed from yesterday still. I asked the obvious question of why they said they would be able to get to my car today. He didn't have a good answer. I asked how far they got along with it and in way too many words told me NOTHING had been done to it. No rentals available, No solutions presented. If you dont need your car for multiple days, liked being lied to, need a car babysitter, and/or like calling to make sure you wont be stranded without a car...then this is the service center for you. I personally don't like being given incorrect expectations especially when I had an appointment scheduled. Complete waste of our day, especially when we could have taken it elsewhere to be fixed. Be weary, don't waste your time here. There are other local Cadillac dealerships in the area with better reviews and now I know for good reason. More