Springfield Kia

The Best They are fast, efficient, friendly, and know what good customer service is. My time in the lounge area was not excessive, and the staff was constantl They are fast, efficient, friendly, and know what good customer service is. My time in the lounge area was not excessive, and the staff was constantly making sure everyone there was comfortable. They welcome any questions and are descriptive in answers. I always thought dealership oil changes were over-rated, but I consider myself wrong. More

First visit for oil change and tire rotation Service advisor ZACH HOLIDAY immediately took my information, advised about how long it would take, kept me informed and washed the car before we depa Service advisor ZACH HOLIDAY immediately took my information, advised about how long it would take, kept me informed and washed the car before we departed. More

Great service and good people!! Everyone at Youngnlood Kia is very friendly and Helpful!! The service department is really good and they help you with all your needs!! Zach Holiday w Everyone at Youngnlood Kia is very friendly and Helpful!! The service department is really good and they help you with all your needs!! Zach Holiday was my service guy and he is very nice and helped me with everything I needed!! More

Simply outstanding Youngblood Kia has serviced my 2016 Jeep Cherokee since moving to Springfield 1 and half years ago. Service has been nothing less than superior in ev Youngblood Kia has serviced my 2016 Jeep Cherokee since moving to Springfield 1 and half years ago. Service has been nothing less than superior in every respect. Ryan Grabill has been my service advisor. I was career military and have utilized many dealerships over the years, but I must say Ryan Grabill is the best service adviser I have had the pleasure to deal with. Always attentive and concerned with your needs. Last week my battery died and after a jump, I went to his dealership without an appointment, my wife was due for surgery the next day and even though it was mid-day and they were short handed, Ryan got my battery checked and replaced within a couple of hours. He took all the stress off me and made my day. He shows that he cares about his customers and their needs. A great representative for his dealership. More

Great place They always go the extra mile ever time we go in.and once again we got a great suv again. Thanks again and we will be back for our next truck. They always go the extra mile ever time we go in.and once again we got a great suv again. Thanks again and we will be back for our next truck. More

Kia Sportage Power Steering I had to have our Sportage towed in for repair(s) to the power steering system. I was greeted by Nick and we got the car checked in. He explained that I had to have our Sportage towed in for repair(s) to the power steering system. I was greeted by Nick and we got the car checked in. He explained that the Kia mechanics would be able to evaluate the problem the next workday because I had brought it in late in the day. I enjoy that there was an open line of communication with Nick during the entire repair process. Nick has an awesome customer service ability. This experience with Youngblood service has been better than what my wife and I experienced a few years back with a electronic problem with the engine. Thank you. More

AWESOME service advisor! I have had good service advisors before however, Nick Mayberry has taken customer service to an awesome level. Any issue I have ever had he is polite I have had good service advisors before however, Nick Mayberry has taken customer service to an awesome level. Any issue I have ever had he is polite, listens to me, gets the best deal or option for me and the little gestures such as a bottle of water waiting in my freshly washed just serviced car mean so much. But most of all I feel that I can trust him and he will do the best possible for my car and service experience. More

Road test and oil change. Outstanding service from my service advisor Nick Mayberry. Nick listened to what my concerns were with my car and took the time to explain what could Outstanding service from my service advisor Nick Mayberry. Nick listened to what my concerns were with my car and took the time to explain what could possibly be happening with it. Nick also explained that our Sorento was getting close to needing some KIA recommended servicing of systems and fluid changes. My wife and I decided to start working them into the budget to get them accomplished. More

Great customer care! Recently moved to the area, and this was my first service appointment. Nick Mayberry, my service agent was exceptional! He was a good listener, very f Recently moved to the area, and this was my first service appointment. Nick Mayberry, my service agent was exceptional! He was a good listener, very friendly and informative. The service department, as well as the representatives of the dealership were not only very efficient, but went the extra mile to be friendly and courteous. I have moved around several times in the past few years, and this is our third Kia, so we have had to experience several different dealerships. The level of customer service provided by Youngblood was topnotch, something I have unfortunately found lacking all too often. They checked on me regularly while I waited on my Sorento to see if I needed anything, offered beverages and snacks, kept me informed so I could make good choices without trying to upsell me, and completed my service in a timely fashion! I was very impressed, especially with Nick, and would highly recommend Youngblood Kia! More

AAA+service department. Zach Holiday is the Young man I had the pleasure to do business with. He was friendly, professional, and very patient about answering my questions. Zach Holiday is the Young man I had the pleasure to do business with. He was friendly, professional, and very patient about answering my questions. He even washed my car which was an added bonus!I would recommend Youngblood Service Dept. 110% from my experience this morning. Also, a friendly recommendation to the young man, Rowdy. who tends to the needs of the customers in the waiting room....his friendliness was much appreciated. In closing, you have a great staff and it is apparent that customer service is very important to you.....keep up the good work! More