#1 Cochran CDJR Allegheny Valley

My inspection went well and I love the comprehensive video explaining the status of my vehicle functions. video explaining the status of my vehicle functions. More

Had vehicle in for service around 1st of August. They said they estimated the 12th for service. That's fine they are busy. No worries. A few days before the 12th i got a call saying they checked out They said they estimated the 12th for service. That's fine they are busy. No worries. A few days before the 12th i got a call saying they checked out the. vehicle and needed a starter. Great, were sitting at 5 stars right now. This is where things went south. Its a Fleet vehicle and they had get approval for repairs. Thats normal for this situation. A few days went by and i had to stop and get a part out of the vehicle. It turns out my "Service Advisor" had gone on vacation and according to the other service advisor they were not informed of it being a fleet vehicle and all the information was in the glove box. So the vehicle sat for a few days, with nothing happening. Then this new service advisor said they would have to order the parts and that would take a few more days. It just makes me wonder why a dealership that had a vehicle towed into the repair shop. Then after they figure out what part is needed for the repair. no attempt was made to get the part in. Then a few days go by and I call in for status and they said the repair would be completed latter that day. I did not get a call. So the next day I had to catch an early flight and needed a part out of the van. I drive to the dealership like I have been doing for the last couple weeks to get a part and I cant find the vehicle in the lot. I then look inside the garage and see it up on the rack. Its 4:30am no one is there obviously. I cant get what I needed. Later that Day I get a text saying the repair is completed. No phone call, just a text. When I got back from my flight at the end of the week.I picked up the vehicle. It will not let me submit the review without rating the service people. I do not know the names of who i dealt with. But it was not laurel. So do not count the poor rating against her. More

Service reps were fantastic. Kept us informed throughout the entire process. Even sent a video. Kept us informed throughout the entire process. Even sent a video. More

Although I had to wait awhile to get an appointment, the staff at the service department was friendly and helpful as always. staff at the service department was friendly and helpful as always. More

I stopped by to make an appointment and instead they took care of my needs right then. Great service! care of my needs right then. Great service! More

The service team was polite and helpful. They did a great job communicating the issues and the solution. They did a great job communicating the issues and the solution. More

The dealership is on top of things and will let you know exactly what is wrong with your vehicle and will let you know what steps to take to resolve the issue. and a very clean shop. exactly what is wrong with your vehicle and will let you know what steps to take to resolve the issue. and a very clean shop. More

Tim was great and so was the manager I spoke to. Down to earth people that weren’t too pushy. I felt very comfortable during the whole experience. As a former car salesman I appreciated the whole ex Down to earth people that weren’t too pushy. I felt very comfortable during the whole experience. As a former car salesman I appreciated the whole experience. More

Convenient location for servicing my Jeeps. Labor is pricey, but where isn't it? At least the people are friendly. Labor is pricey, but where isn't it? At least the people are friendly. More

They were kind, courteous, and professional people that I dealt with. The work done was very quick. dealt with. The work done was very quick. More