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#1 Cochran Ford Monroeville
Monroeville, PA
628 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 31, 2025
They got my truck in December and I didn't get it back until June. The same day I got it, it had to go back. Drove it back and then they "fixed it again". A month later, i got it back. On the way home, th until June. The same day I got it, it had to go back. Drove it back and then they "fixed it again". A month later, i got it back. On the way home, the battery died. The back light wouldn't turn off. Went a bought a new battery and terminals. Got home and changed everything. Brand new battery drained. Manager sent a tow truck for it 2 weeks later after calling and texting everyday. Go back to get it and the brand new terminals are broke and there in sauter on the brand new battery. Charlie said that it should still work. Left and didn't even make it home. Had to get out of the car and park it in get go parking lot so that I could get in the truck and guide it while he pushed it in to the parking lot out of the street. Sent Charlie a text the same day since they closed when we left. Haven't heard from anybody even I called everyday. Austin kept getting smart. All of a sudden I finally get a call back from John. He took Charlie's place. He got smart the whole time telling me to come get the truck and blaming everything on the age when it was the same age when they opened it up. The 1st diagnostic test didnt ahow anyth8ng wrong with the truck at all. We only dropped it off to get the heat done. Now theres problems with the motor and the engine and everything else. But it was only AFTER they so called fixed it. This John person didnt care about any of that. He just won't take responsibility. His mouth is horrible. Especially for someone in a management position. Spike to somebody named Matt who was just as bad. Nobody wants to take responsibility. I will get to the bottom of this. And I will NEVER take another car there More
by Ja'Nelle
Employees Worked With
Austin -Service, Charlie - Service, John - Service
July 30, 2025
Not happy with what I was offered for a buy out, or another vehicle. I will look around for a month or two and decide then. Austin helped me out a lot, good worker. another vehicle. I will look around for a month or two and decide then. Austin helped me out a lot, good worker. More
by jojozano38
Employees Worked With
Ed Adams
July 27, 2025
Very unhappy with the services the vehicle is constantly in the shop the bolts came out of the wheelbarrow while driving the vehicle a day after we got the vehicle back stating that it was fixed got the veh in the shop the bolts came out of the wheelbarrow while driving the vehicle a day after we got the vehicle back stating that it was fixed got the vehicle back brakes and rotors are messed up trying to charge us $1,000 for something that they messed up very unhappy with their services they're also were children and babies in the car when the bolts came out of the wheelbarrow More
by jamicabarnes21
Employees Worked With
Charlie Dillion , Ed Adams
July 25, 2025
This dealership is amazing. They treated me with kindness. and put me in the car that I wanted I would recommend this car dealership to anyone They treated me with kindness. and put me in the car that I wanted I would recommend this car dealership to anyone More
by anthonywilliams412
Employees Worked With
Ed Adams
