#1 Cochran Ford Monroeville

I have always found that the service representatives are friendly, professional, and very helpful. Cody was very attentive to my needs and kept in good contact with me during the entire process. friendly, professional, and very helpful. Cody was very attentive to my needs and kept in good contact with me during the entire process. More

Very nice people and they did a good job. The wait was a little long but my appointment was around lunch time. The wait was a little long but my appointment was around lunch time. More

Great communication from the technician. And his response to text was on point.Even when picking up my truck the in-person service was excellent. And his response to text was on point.Even when picking up my truck the in-person service was excellent. More

Service was great, went above and beyond what i asked. Great people there as well. Great people there as well. More

Everyone went out of their way to be helpful during the scheduling and appointment process. scheduling and appointment process. More

The service department is fantastic. They are quick, keep you informed, and help get you in and out. They are quick, keep you informed, and help get you in and out. More

I am satisfied with the service I received, But what the heck? I took it in on Wednesday and because they had to order parts, it was expected to be completed by Friday. A WRONG part was delivered! It took t heck? I took it in on Wednesday and because they had to order parts, it was expected to be completed by Friday. A WRONG part was delivered! It took till Tuesday to complete the job. I was without the car for a full week. I can’t fault the service guys. My rep kept me posted on the situation. How could a wrong part have been delivered? Was AI involved? More

Positive experience when I first visited a year ago. And still a positive experience on my last visit. And still a positive experience on my last visit. More

Solid communication, they addressed the issue, sent a video of the issue, and also checked/replaced a recall item. video of the issue, and also checked/replaced a recall item. More

Bought the car there. Excellent sales and service. Just had car inspected. Quick and honest. Excellent sales and service. Just had car inspected. Quick and honest. More