Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
#1 Cochran Ford Monroeville
Monroeville, PA
498 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 498 reviews
August 06, 2020
Great service. Fair price Great service at a fair price. The Service manager, Shawn, always says hello when I am there. This personal touch is very welcome. I always look for t Great service at a fair price. The Service manager, Shawn, always says hello when I am there. This personal touch is very welcome. I always look for their specials and coupons. More
by LVSTANGA
Employees Worked With
Ali Elsaadawy
August 03, 2020
BEST EXPERIENCE! SEAN WAS THE BEST SALESMAN I HAVE EVER HAD AND HE DESERVES A HUGE RAISE!!! HE NOT ONLY FOUND ME A VEHICLE WITHIN MY PRICE RANGE THAT MET ALL MY NEEDS SEAN WAS THE BEST SALESMAN I HAVE EVER HAD AND HE DESERVES A HUGE RAISE!!! HE NOT ONLY FOUND ME A VEHICLE WITHIN MY PRICE RANGE THAT MET ALL MY NEEDS, BUT ALSO FOUND ME A VEHICLE I WASN'T EVEN CONSIDERING THAT I FELL IN LOVE WITH. HE GOT ME THE BEST DEAL AND I WALKED AWAY A VERY HAPPY CUSTOMER! I WILL SURELY BE BACK WHEN LOOKING FOR MY NEXT VEHICLE BECAUSE OF HIM AND HIS DEDICATION TO GREAT SERVICE! More
by EMILYYAN1116
Employees Worked With
Sean Sperber
July 14, 2020
Very easy and friendly The salesperson was very friendly and easy to work with. The person in finance was as well. He explained all the warranty options in detail and walk The salesperson was very friendly and easy to work with. The person in finance was as well. He explained all the warranty options in detail and walked through a complete explanation of pricing. Neither were pushy and seemed to genuinely want to make sure I got what I wanted. More
by Jason
Employees Worked With
Amy W., Adam
July 04, 2020
great price. I brought my vehicle in for 4 new tires and the price was great and it included the balance and mounting. They also help out the customers who are ess I brought my vehicle in for 4 new tires and the price was great and it included the balance and mounting. They also help out the customers who are essential workers with valued discounts. More
by williasa
Employees Worked With
Adam Kukic in finance for my lease purchase
May 24, 2020
I brought 4 brand new tires in for mounting and balancing on my Focus ST. Needless to say, the rims had paint chips scraped/scratched in several places on my wheels. This was not obvious when I picked my veh on my Focus ST. Needless to say, the rims had paint chips scraped/scratched in several places on my wheels. This was not obvious when I picked my vehicle up since there was still tire lube smeared on the outside of the rims, but after further investigation, my painted rims were scratched/scuffed and I wasn't even told anything about it. I received a text message from "Shawn" to ask how my service went and if I had any complaints to let him know. I reached out twice with my dissatisfaction and received no response. I will not be taking my vehicle here for any further service, and anyone that reads this should definitely not take your tires for mounting if you care for the condition of your wheels. More
by mindboggle
Employees Worked With
Shawn
May 12, 2020
This place is a joke I had two very niche issues with my 2012 Ford Focus - a sunroof rainwater leak that caused puddles to form in the passenger footwell of my car, and a I had two very niche issues with my 2012 Ford Focus - a sunroof rainwater leak that caused puddles to form in the passenger footwell of my car, and a bad hood latch sensor that caused the car's alarm to randomly go off. After researching both issues, I found they were common in my model of Ford and that a dealer was my best option. After explaining both issues in depth to the service department, they told me that 1.) there was no water leak and they could not replicate it and 2.) the hood latch connection came up clean on their computer tests. I explained again that both issues have been persisting for weeks and I was sure that both problems existed and those were not the correct answers, I was told that there was nothing they could do for me, as if I was making this whole thing up. I returned to my car to find the sunroof drains clogged, just as I had told them. Since it didn't leak into the car after their brief attempts of running it through the carwash, they thought it was no big deal. I had to physically take the service attendant out to my car to see that they missed the issue. They referred me to a third party company to take care of the water leak (which they should have done from the beginning) and, sure enough, when I arrived home again my alarm went off multiple times until I had to disconnect the hood latch sensor. To say that the service department at this dealer is inadequate at best doesn't even illustrate how poorly they handled my situation. All they ever do here is run computer tests and don't do any investigative work on your vehicle to help you at least diagnose the problem. Very disappointing experience and I will never go back. More
by kevin.wheeler12
Employees Worked With
Matt McMillen
April 30, 2020
Great service Staff was very courteous and professional. Gave thorough explanation of what was needed for my vehicle. Repairs done promptly and cost was reasonabl Staff was very courteous and professional. Gave thorough explanation of what was needed for my vehicle. Repairs done promptly and cost was reasonable. I will certainly use this service center for all my vehicle maintenance. More
by williamstm57
Employees Worked With
Ray Peterson
April 30, 2020
Excellent service, JJ was knowledgeable, understanding and explained the process of repairs as the tech was performing them symeltainusly, of all the advisors I have worked with in the past , he was the and explained the process of repairs as the tech was performing them symeltainusly, of all the advisors I have worked with in the past , he was the best More
by Joeperriello
Employees Worked With
Joe jaroudi
February 19, 2020
Amazing Service The service department is amazing. My experience is always pleasant. Friendly staff and quality work. From the moment you call for an appointment to The service department is amazing. My experience is always pleasant. Friendly staff and quality work. From the moment you call for an appointment to checking in your vehicle to getting service and picking up you vehicle everyone is pleasant and willing to make sure your happy with you service. More
by Cseneca16
Employees Worked With
Ray Peterson
January 24, 2020
Great service, did everything I expected and more on time and at a very reasonable price. I've been going to this dealership for over 30 years, have bought 5 Fords but was never really happy with service dep and at a very reasonable price. I've been going to this dealership for over 30 years, have bought 5 Fords but was never really happy with service department until now with the new ownership. More
by stephenh.corey
Employees Worked With
David Cincarik, Sean Sperber, Newton Da Silva
