#1 Cochran Ford Monroeville

Some warning lights came up on my dashboard on a Saturday morning…and I had to leave town Monday!!! Another local dealership never answered or returned my call, so I called Cochran. They said they had a Tue morning…and I had to leave town Monday!!! Another local dealership never answered or returned my call, so I called Cochran. They said they had a Tuesday appointment, but it was no trouble to drop it off right away. I got a call Tuesday to confirm, Tuesday afternoon they had the problem figured out and Wednesday morning they had it all fixed and ready to go. “I’m still away and won’t be home til Saturday!” No problem! They did not charge me a dime to hold it a few days like some places do. Everyone was very helpful, very nice to work with, and the communication was great! Next time I break down, I’m calling #1Cochran first! More

Service and communication were excellent. Details were explained. Service counter, drivers, and technicians always friendly. Details were explained. Service counter, drivers, and technicians always friendly. More

Work was done in a timely manner. Advisor was very professional and kept me updated along the way if anything changed with the vehicle. Advisor was very professional and kept me updated along the way if anything changed with the vehicle. More

They have always handled any problem that I had to deal with. The location is good for me as well. with. The location is good for me as well. More

Quick to get me in to address recall as well as making me aware of PM. aware of PM. More

Great customer service and explanation of what needs done (video and quote texted). Repair costs are very high though (video and quote texted). Repair costs are very high though More

Great service - fast, communicative, responsive, helpful, reliable, . Dropped off my vehicle the night before and it was ready in the afternoon. reliable, . Dropped off my vehicle the night before and it was ready in the afternoon. More

I was very happy with the service, they took me on time and it was prompt and courteous . and it was prompt and courteous . More

Communication was good. Dropped Sunday night, they let me know it was being looked at Monday morning, updated me on the problem and resolution and I picked up my truck at 4p Dropped Sunday night, they let me know it was being looked at Monday morning, updated me on the problem and resolution and I picked up my truck at 4pm good as new. More

Service good. Employees responsive and answered all my questions. Very courteous and detailed with their explanations. Employees responsive and answered all my questions. Very courteous and detailed with their explanations. More