#1 Cochran Ford Monroeville

I purchased and service my Mach-E at the Monroeville dealership. I have nothing but good things to say about how I have been treated. dealership. I have nothing but good things to say about how I have been treated. More

Ed handled my business and he was great very fast and helpful. The store was clean and the staff very welcoming helpful. The store was clean and the staff very welcoming More

Austin G. Is the bomb he’s amazing always helpful he always responds to my many text and always gives me the best prices than he can! He’s very helpful, he’s a Is the bomb he’s amazing always helpful he always responds to my many text and always gives me the best prices than he can! He’s very helpful, he’s a real cool dude!! Remembers me all the time!! love working with him. More

The service advisor is very informative about everything that they were doing for me and helpful that they were doing for me and helpful More

I brought my car in to get serviced and was told it would be a few days to get it repaired. It took over two weeks to get my car back. During that two weeks I was told on two separate occasions that my car w be a few days to get it repaired. It took over two weeks to get my car back. During that two weeks I was told on two separate occasions that my car would be ready the next day. It wasn’t. When I inquired why it wasn’t ready I was told they were waiting on parts. Mind you, I was told this on day 2. And then agin on day 11 or 12. The associate that was assigned to help me lied to me on two separate occasions. I had to drive to the shop and request the manager because I could not get a straight answer. When I spoke with the service manager, he promised I would have my car on the following Monday. That didn’t happen. My car was not ready until that Tuesday. When I arrived to pick up my car, the service associate informed me that the service technician put a dent in my driver’s door. He also said that they took it to their body shop to an estimate and he expected to have the estimate back the next day. He would call me so I could schedule a time with the body shop to have my door repaired. It’s now four days since I picked up my car and I still have not heard back from your associate. This is just one more time I was lied to. This is the worst experience I have every had with a repair shop in my entire life. More

Was a very good and a very fast service event with a good service manager service manager More

After we brought our vehicle they Never did what was promised getting the code for the SUV door giving us the Gap information,no calls returned. No extra key nothing!! Really disappointed we will never promised getting the code for the SUV door giving us the Gap information,no calls returned. No extra key nothing!! Really disappointed we will never buy another vehicle from Ford Monroeville.We brought a 2020 ford ecosport from them the transmission died before we finished paying for it. They said our 2020 Ford ecosport would cost us 12,000 to repair that's why we had to buy another vehicle. Biggest mistake ever going back to Ford Monroeville. More

Customer service is unparalleled at #1 Cochran Ford. From the bottom to the top, I would take our vehicle anywhere else to be serviced. From the bottom to the top, I would take our vehicle anywhere else to be serviced. More

The service manager Austin is one of the most knowledgeable nicest person I have met in this dealership. I can honestly say if it wasn’t for him I would have probably went and visited more dealer knowledgeable nicest person I have met in this dealership. I can honestly say if it wasn’t for him I would have probably went and visited more dealers More

The guy who wrote up my car was much friendlier than the person before him. I did not have to wait long before my car was ready person before him. I did not have to wait long before my car was ready More