#1 Cochran Ford Monroeville

Best Service Experience I’ve owned cars for I’ve 49 years and dealt with a lot of service centers - none better! Clean, professional, & polite; answered all my questions I’ve owned cars for I’ve 49 years and dealt with a lot of service centers - none better! Clean, professional, & polite; answered all my questions and explained the entire process. More

Recall & Tire Service Service writers were very nice and work was done on time and as needed. Experience was trouble free. I would not hesitate to return for any additional Service writers were very nice and work was done on time and as needed. Experience was trouble free. I would not hesitate to return for any additional work. More

auto purchase only ! NO SERVICE YET ! I purchased a new vehicle and was pleased with salesman Dave Mori, he was very courteous and accommodating! i would recommend Dave as a very knowledg I purchased a new vehicle and was pleased with salesman Dave Mori, he was very courteous and accommodating! i would recommend Dave as a very knowledgeable salesperson ! More

Friendly, honest, fair. I felt as if Devin listened to me when I told him what I wanted in a car. Everyone was friendly and helpful. The finance guy was upfront and honest. I felt as if Devin listened to me when I told him what I wanted in a car. Everyone was friendly and helpful. The finance guy was upfront and honest. I will be back! More

Service department..amazing and companionate employees The service department employees are great!! They are friendly and always willing to go the extra mile for their customers! Sales team is also friendl The service department employees are great!! They are friendly and always willing to go the extra mile for their customers! Sales team is also friendly and very accommodating! More

Amazing!! Amazing I tell you no one have ever been so nice caring and even loving . Took care of my car with care . Never been so satisfied with this a company. Amazing I tell you no one have ever been so nice caring and even loving . Took care of my car with care . Never been so satisfied with this a company.i will continue to come to this ford for sure! More

Great service ! The service department was a pleasure to deal with ! They are very professional & very helpful with any questions I had. The service I had performed w The service department was a pleasure to deal with ! They are very professional & very helpful with any questions I had. The service I had performed was completed quickly & the technician even washed my vehicle when he was done !! More

Untrustworthy Dealership Purchased used vehicle and returned it 4 days later and voided the sale. This is my first review and I'm writing it on behalf of my parents as they we Purchased used vehicle and returned it 4 days later and voided the sale. This is my first review and I'm writing it on behalf of my parents as they were the ones who actually purchased the vehicle. My hope is that if someone is looking to purchase this same vehicle, they see this review first to see how shady of a dealership this is and to avoid this particular vehicle. Purchased a used 2016 Lincoln MKX Reserve (vin: 2LMTJ8LR4GBL39646) from this dealer on a recent Saturday. Low miles (18k range), still had a few months of original warranty left and somewhat decent deal. Two days after the vehicle was purchased my folks stopped over so i could see it. Really nice car inside & out, few scratches here and there but to be expected on 2 year old car. On the back seat was a small plastic piece of duct that turned out to be removed from under the passenger seat. I look at this and as i reach under the carpet, its soaking wet. I then find more wetness in the foot rest area of passenger side front. My folks contact the dealership and mention this and no one there has any knowledge of this and are all shocked. Another 2 days goes by until the General Manager is finally available. He denies any knowledge of this as well and agrees to void the sale and return my parents trade-in to them. Fast forward to this weekend where on a whim i decide to lookup the car fax. The dealership showed my parents a carfax that conveniently stopped at the date of 10/14/2018. Well as you'll see in the attached pictures, the current carfax has additional info, namely the entry on 11/15/2018 (Body water leak checked - while the vehicle was in possession of Day Ford) and as you'll see in the picture the car was immediately offered back up for sale on 3/21/2019 (one day after being turned in). I hope someone sees this and the other reviews i posted and does not get scammed into buying this vehicle. Thanks for reading More