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#1 Cochran Ford Monroeville
Monroeville, PA
562 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 562 reviews
September 29, 2020
I am a very hard person to satisfy because I expect the best from people. At Ford of Monroeville yesterday Bob Lauer gave me the red carpet treatment! The process was very easy. I will share my Positive ex best from people. At Ford of Monroeville yesterday Bob Lauer gave me the red carpet treatment! The process was very easy. I will share my Positive experience with my friends and family and whoever is looking to buy a new vehicle! And let’s not forget about the financial guy in the back that does the paperwork. Adam was actually great also he made signing and finalizing the transactions painless. Thank you from the Young family! More
by ydarkcloud
Employees Worked With
Bob Lauer, Ed Adams
August 28, 2020
Our salesman, Bob, was very knowledgeable, patient, very nice guy. He went out of his way to accommodate my wife and I schedules. Very professional nice guy. He went out of his way to accommodate my wife and I schedules. Very professional More
by Rich
Employees Worked With
Bob Lauer, Justin Capozzi
August 17, 2020
Shon (who works the counter) is always friendly, respectful and courteous. I enjoy coming here, I got 4 new tires and it cost $16.00 less than I was quoted. (Every little bit of savings helps). Aga respectful and courteous. I enjoy coming here, I got 4 new tires and it cost $16.00 less than I was quoted. (Every little bit of savings helps). Again great staff great dealership. More
by Ted
Employees Worked With
Ed Adams
August 13, 2020
Would recommend again and again Everything was clean. Everyone was courteous and very helpful. Ed was great, he was expedient, informative and did what he could to get the deal done. Everything was clean. Everyone was courteous and very helpful. Ed was great, he was expedient, informative and did what he could to get the deal done. More
by weswag
Employees Worked With
Ed Adams
August 06, 2020
Great service. Fair price Great service at a fair price. The Service manager, Shawn, always says hello when I am there. This personal touch is very welcome. I always look for t Great service at a fair price. The Service manager, Shawn, always says hello when I am there. This personal touch is very welcome. I always look for their specials and coupons. More
by LVSTANGA
Employees Worked With
Ali Elsaadawy
August 03, 2020
BEST EXPERIENCE! SEAN WAS THE BEST SALESMAN I HAVE EVER HAD AND HE DESERVES A HUGE RAISE!!! HE NOT ONLY FOUND ME A VEHICLE WITHIN MY PRICE RANGE THAT MET ALL MY NEEDS SEAN WAS THE BEST SALESMAN I HAVE EVER HAD AND HE DESERVES A HUGE RAISE!!! HE NOT ONLY FOUND ME A VEHICLE WITHIN MY PRICE RANGE THAT MET ALL MY NEEDS, BUT ALSO FOUND ME A VEHICLE I WASN'T EVEN CONSIDERING THAT I FELL IN LOVE WITH. HE GOT ME THE BEST DEAL AND I WALKED AWAY A VERY HAPPY CUSTOMER! I WILL SURELY BE BACK WHEN LOOKING FOR MY NEXT VEHICLE BECAUSE OF HIM AND HIS DEDICATION TO GREAT SERVICE! More
by EMILYYAN1116
Employees Worked With
Sean Sperber
July 14, 2020
Very easy and friendly The salesperson was very friendly and easy to work with. The person in finance was as well. He explained all the warranty options in detail and walk The salesperson was very friendly and easy to work with. The person in finance was as well. He explained all the warranty options in detail and walked through a complete explanation of pricing. Neither were pushy and seemed to genuinely want to make sure I got what I wanted. More
by Jason
Employees Worked With
Amy W., Adam
July 04, 2020
great price. I brought my vehicle in for 4 new tires and the price was great and it included the balance and mounting. They also help out the customers who are ess I brought my vehicle in for 4 new tires and the price was great and it included the balance and mounting. They also help out the customers who are essential workers with valued discounts. More
by williasa
Employees Worked With
Adam Kukic in finance for my lease purchase
May 24, 2020
I brought 4 brand new tires in for mounting and balancing on my Focus ST. Needless to say, the rims had paint chips scraped/scratched in several places on my wheels. This was not obvious when I picked my veh on my Focus ST. Needless to say, the rims had paint chips scraped/scratched in several places on my wheels. This was not obvious when I picked my vehicle up since there was still tire lube smeared on the outside of the rims, but after further investigation, my painted rims were scratched/scuffed and I wasn't even told anything about it. I received a text message from "Shawn" to ask how my service went and if I had any complaints to let him know. I reached out twice with my dissatisfaction and received no response. I will not be taking my vehicle here for any further service, and anyone that reads this should definitely not take your tires for mounting if you care for the condition of your wheels. More
by mindboggle
Employees Worked With
Shawn
May 12, 2020
This place is a joke I had two very niche issues with my 2012 Ford Focus - a sunroof rainwater leak that caused puddles to form in the passenger footwell of my car, and a I had two very niche issues with my 2012 Ford Focus - a sunroof rainwater leak that caused puddles to form in the passenger footwell of my car, and a bad hood latch sensor that caused the car's alarm to randomly go off. After researching both issues, I found they were common in my model of Ford and that a dealer was my best option. After explaining both issues in depth to the service department, they told me that 1.) there was no water leak and they could not replicate it and 2.) the hood latch connection came up clean on their computer tests. I explained again that both issues have been persisting for weeks and I was sure that both problems existed and those were not the correct answers, I was told that there was nothing they could do for me, as if I was making this whole thing up. I returned to my car to find the sunroof drains clogged, just as I had told them. Since it didn't leak into the car after their brief attempts of running it through the carwash, they thought it was no big deal. I had to physically take the service attendant out to my car to see that they missed the issue. They referred me to a third party company to take care of the water leak (which they should have done from the beginning) and, sure enough, when I arrived home again my alarm went off multiple times until I had to disconnect the hood latch sensor. To say that the service department at this dealer is inadequate at best doesn't even illustrate how poorly they handled my situation. All they ever do here is run computer tests and don't do any investigative work on your vehicle to help you at least diagnose the problem. Very disappointing experience and I will never go back. More
by kevin.wheeler12
Employees Worked With
Matt McMillen
