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#1 Cochran Ford Monroeville
Monroeville, PA
909 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 03, 2026
Cody, the service technician tried to overcharge me several times. Fist, upon dropping off the car. I told him not to listen what my mother said when she dropped the car off as she's 83 years old and d several times. Fist, upon dropping off the car. I told him not to listen what my mother said when she dropped the car off as she's 83 years old and doesn't understand cars. He nodded and acknowledgment two he called with a quote of $900 to fix a car that I brought in for inspection only. I told him again there were reasons this and that weren't worked on and to please only do the inspection. Then he called back to pick up the car and said the car was ready but it was $141 because it needed the oil change. At that point I lost my temper and yelled at him. This was the third time I had told him to not put that charge on there as I just had the oil changed a month ago and there was a sticker on the window. So he hung up the phone on me and said I don't have to listen to this. Understanding I shouldn't have yelled, however he tried in no way to de-escalate the situation which was his fault. He made a mistake three times. At no point did he apologize or try and resolve it he just said no your mother said it that she needed oil change. So after all these attempts of him not listening I had to yell because he was not only speaking over me but he obviously could not understand English and kept trying to charge me when all I wanted was the inspection. At that point he told me that the manager would not be calling me back as I was not welcomed for any future purchases or service at that location. And that's a shame because we need a new car. I did get a call from the manager earlier that day which he obviously made clear that was Nolan void now because I yelled at him. I find this totally unprofessional and can't believe a service manager would not try and resolve an issue from a service employee who made a mistake three times in a row because I yelled at him. Wow. Fortunately the only person this hurts is Cochran Ford because they won't get my patronage for the new car. More
by desertnetworkguy
Employees Worked With
Cody from the service department
March 02, 2026
Some warning lights came up on my dashboard on a Saturday morning…and I had to leave town Monday!!! Another local dealership never answered or returned my call, so I called Cochran. They said they had a Tue morning…and I had to leave town Monday!!! Another local dealership never answered or returned my call, so I called Cochran. They said they had a Tuesday appointment, but it was no trouble to drop it off right away. I got a call Tuesday to confirm, Tuesday afternoon they had the problem figured out and Wednesday morning they had it all fixed and ready to go. “I’m still away and won’t be home til Saturday!” No problem! They did not charge me a dime to hold it a few days like some places do. Everyone was very helpful, very nice to work with, and the communication was great! Next time I break down, I’m calling #1Cochran first! More
by Jake L
Employees Worked With
The whole service team!
March 01, 2026
Work was done in a timely manner. Advisor was very professional and kept me updated along the way if anything changed with the vehicle. Advisor was very professional and kept me updated along the way if anything changed with the vehicle. More
by dominicpascarella2003
Employees Worked With
Austin Gockel
February 26, 2026
Communication was good. Dropped Sunday night, they let me know it was being looked at Monday morning, updated me on the problem and resolution and I picked up my truck at 4p Dropped Sunday night, they let me know it was being looked at Monday morning, updated me on the problem and resolution and I picked up my truck at 4pm good as new. More
by bretrankin
Employees Worked With
Austin Gockel
