
21st Century Auto Group
Springfield, NJ
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I purchased a 2018 Tesla Model X from this dealership and had an incredibly disappointing experience. After driving the car home to Maryland, I discovered that it failed Maryland state inspection due to seri had an incredibly disappointing experience. After driving the car home to Maryland, I discovered that it failed Maryland state inspection due to serious safety issues, including cracked tires and broken front and inner control arms. These issues made the car unsafe to drive, putting me, my passenger, and others on the road at significant risk. What’s even more troubling is that I emailed the dealership, providing detailed documentation, including the inspection report and repair bill totaling $4,000, and I received no response. The lack of accountability and customer care is appalling. Selling a vehicle in such hazardous condition is unacceptable, and failing to address the issue after being notified shows a complete disregard for safety and professionalism. To make matters worse, the car was delivered with less than 50 miles of charge, forcing me to stop at a charging station before I could even head home. This was just the beginning of a frustrating and stressful experience. I cannot, in good conscience, recommend this dealership to anyone. If you value safety, transparency, and reliable customer service, avoid this dealership at all costs. I would advise anyone considering a purchase to have the vehicle inspected independently before buying. Buyers beware. This dealership prioritizes profit over customer safety and satisfaction. More
Obvious deception! Categorical refusal to sell online, pay online, and most importantly >>> a preliminary video screening of the selected car, etc. I could not get a di Categorical refusal to sell online, pay online, and most importantly >>> a preliminary video screening of the selected car, etc. I could not get a direct video broadcast of the selected car, as it is NOT available... You have chosen your car on this site - ask for a video chat in order to make sure that this car is actually present in this store... And you are 50% - you will never get a live video broadcast of your car! Do not waste time - demand a live video broadcast with a visible VIN number, only then set a time for signing documents. I never received, after five days of requests, a live video broadcast of the selected car. More
The dealership is terrible. They use bate and switch ads showing cars they do not have in the store. They did this twice on a Tesla. Saying the car had battery issues and was at They use bate and switch ads showing cars they do not have in the store. They did this twice on a Tesla. Saying the car had battery issues and was at Tesla. The sad thing is. Tesla can see if the car is in or ever been in service. They are just liars and terrible service do not buy from these people. They give the industry a bad name. More
This is the worst car dealership in the world i promise you that from experience The owner has a fish tank that cost about $30-$40,000 maybe $100,000 I forgot what they said in his house he is a narcissist you that from experience The owner has a fish tank that cost about $30-$40,000 maybe $100,000 I forgot what they said in his house he is a narcissist he is a nut and he will try everything to get over on you and Wednesday they sold you the car there’s no one answering the phone and no more friends there no more nice guys beware please beware do it somewhere else know the price looks good but the headache hurts worse promise you I More
Bellah was awesome. Shot to my Liberian brother from 21 Century auto for hooking me up with some nice wheels. Really appreciate it man Shot to my Liberian brother from 21 Century auto for hooking me up with some nice wheels. Really appreciate it man More