24 Volkswagen of Norwood
Norwood, MA
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The service was prompt, and the staff was courteous and professional. My only suggestion is regarding the complimentary coffee offered in the waiting area. If coffee is part of the customer experience, it professional. My only suggestion is regarding the complimentary coffee offered in the waiting area. If coffee is part of the customer experience, it would be worthwhile to provide a higher-quality brand with a greater variety of options. Doing so would better reflect the high standard of service your team provides. To better illustrate it, the coffee ☕ eserves its own warning label: "Best enjoyed for warmth, not flavor." A better-quality coffee would be a small investment that leaves an even better impression. More
Amazing team. Very well organized system and quick updates on the car status as the things progress. Really easy to work with team. Very well organized system and quick updates on the car status as the things progress. Really easy to work with team. More
Zack was able to fix a mistake that another employee made on a previous claim and took care of the new one. He also made sure that I had a ride to my destination and back while they fixed my car. Shot out to on a previous claim and took care of the new one. He also made sure that I had a ride to my destination and back while they fixed my car. Shot out to Zack!!! More
I went in for my 30k service and told them that my tire had a slow leak. I also asked that my tires be rotated This was obviously not addressed. had a slow leak. I also asked that my tires be rotated This was obviously not addressed. More
