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24 Volkswagen of Norwood

Norwood, MA

Overview
Reviews
4.4
758 Reviews
Call Dealership (781) 725-8700

1280 Providence Hwy

Norwood, MA

02062

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Showing 758 reviews

June 20, 2026

Great communication! Great communication and step by step explanation of the work performed. Welcoming, Great communication through out the service time. Step by step exp More

by marfoy
Recommend Dealer
Yes
Employees Worked With
Zack
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Jun 22, 2026 -

24 Volkswagen of Norwood responded

Thank you for the great review! We're delighted to hear that you felt informed and welcomed throughout your visit. Clear communication and keeping our customers updated every step of the way are priorities for our team. We appreciate your feedback and look forward to serving you again in the future!

June 19, 2026

Too long of a process, didn't order my parts, I never got an update call, I was the only one calling them, and they tried to make me pay for repairs that either weren't necessary or the warranty I purchased More

by silvi.petani
Recommend Dealer
No
Employees Worked With
Bjorn
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Jun 22, 2026 -

24 Volkswagen of Norwood responded

Thank you for sharing your feedback. We understand your frustration and regret that your experience did not meet expectations. While warranty coverage is ultimately determined by the warranty provider and specific contract terms, our team works to advocate for our customers and explain what is and is not covered. We also recognize that communication and timely updates are important, and we apologize if we fell short in that area. Your comments will be reviewed with our team as we continue working to improve the customer experience.

June 18, 2026

Lack of communication My voicemail were never returned. I had to drive in to inquire on the status on my vehicle More

by sergei.halibus
Recommend Dealer
No
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Jun 22, 2026 -

24 Volkswagen of Norwood responded

Thank you for your feedback. We apologize for the frustration caused by the lack of communication. While our team works hard to keep customers updated throughout the service process, it appears we fell short in your case. We understand how important timely updates are and appreciate you bringing this to our attention. We will use your comments to improve our communication processes moving forward.

June 18, 2026

Dealership was very clean and employees were friendly. Bjoern facilitated my oil change done quickly. More

by jaime_dalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bjoern Wienkop, Steven Robertson, Frank Salkovitz
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Jun 19, 2026 -

24 Volkswagen of Norwood responded

Thank you for the great review! We're glad you found our dealership clean and welcoming, and that Bjoern helped make your oil change quick and convenient. We appreciate your business and look forward to seeing you again!

June 17, 2026

Repairs were made when promised. Knowledgable and friendly staff. Knew I was in a hurry and got work done on my schedule More

by jon.wasserman
Recommend Dealer
Yes
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Jun 18, 2026 -

24 Volkswagen of Norwood responded

Thank you for the great review! We're happy to hear our team completed your repairs as promised and worked with your schedule. We appreciate your kind words about our knowledgeable and friendly staff, and we look forward to helping you again in the future!

June 16, 2026

World class service Friendly , professional, world class products and service. Will be back again. More

by Mcshane1228
Recommend Dealer
Yes
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Jun 17, 2026 -

24 Volkswagen of Norwood responded

Thank you for the fantastic review! We're honored by your kind words and thrilled to hear you received friendly, professional service. We appreciate your business and look forward to welcoming you back again soon!

June 13, 2026

The car broke down on the highway with the same issue in one week with 3 kids in it on the way to the airport More

by RYANMCCARTHY916
Recommend Dealer
No
Employees Worked With
Not sure but the car broke down on the highway with the same issue in one week
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Jun 15, 2026 -

24 Volkswagen of Norwood responded

We're very sorry to hear about this situation. Vehicle concerns can sometimes be difficult to diagnose, but we understand how upsetting and stressful it must have been to experience the same issue again, especially while traveling with your children. We would like the opportunity to review what happened and assist further. Please give us a call at 833-854-8541 and ask for our Service Manager so we can discuss your experience directly. Thank you.

June 08, 2026

excellent service department, great communication and pricing, wait times a little long but that’s everywhere these days. shout out to bjoern! More

by lck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
bjoern
Print
Jun 09, 2026 -

24 Volkswagen of Norwood responded

Thank you for the great review! We're happy to hear you had a positive experience with our service department and that Bjoern provided excellent communication and service. We appreciate your patience with the wait time and your understanding. Thanks for choosing Nucar!

June 05, 2026

I’m always greeted by name and a smile when I enter the dealership. Your staff takes time to listen and resolve my concerns no matter how big or small. Your team at the front desk is the best. I hope you a More

by BJRUTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berto, Zak, Sebastian and Chris, Frank Salkovitz
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Jun 05, 2026 -

24 Volkswagen of Norwood responded

Thank you for the wonderful review! We're so glad to hear our team makes you feel welcomed, heard, and well taken care of every time you visit. Berto, Zak, Sebastian, and Chris will be thrilled to hear your kind words. We truly appreciate your continued trust and support!

June 02, 2026

Zach got me in and out and knows what he's talking about. Great guy. Okay More

by LBFE33
Recommend Dealer
Yes
Employees Worked With
Zach
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Jun 02, 2026 -

24 Volkswagen of Norwood responded

Thank you for the great review! We're glad to hear Zach provided efficient service and shared his expertise. We'll be sure to pass along your kind words. We appreciate your business and look forward to seeing you again!

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