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24 Volkswagen of Norwood

Norwood, MA

4.4
758 Reviews

1280 Providence Hwy

Norwood, MA

02062

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Showing 758 reviews

May 10, 2026

We went in to dealer already had car in mind, so was easy to work, took test drive and liked the car. Sat with sales man to do paper work and wait for financing. Once approved we picked up car within a few h More

by thomas.neault
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Christoforo
May 11, 2026 -

24 Volkswagen of Norwood responded

Thank you for the great review! We’re glad the process was smooth and easy for you, and even happier to hear you’re loving the fuel economy of your new vehicle. We appreciate your support and hope you continue enjoying every mile!

May 07, 2026

Car died three days after being in for a complete inspection and had to be towed More

by uxbridgekeglers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Robertson, James Christoforo, Frank Salkovitz, JUSTIN GRIFFIN
May 08, 2026 -

24 Volkswagen of Norwood responded

We’re sorry to hear about this experience and understand how frustrating that must have been. Vehicle issues can sometimes arise unexpectedly, and we would appreciate the opportunity to learn more about the situation. Please give our service department a call at 833-854-8541 at your convenience.

May 04, 2026

Quick honest The service was quick and I feel the assessment was honest You're kidding More

by shaunamarycarr
Recommend Dealer
Yes
May 05, 2026 -

24 Volkswagen of Norwood responded

Thank you for your feedback! We’re glad to hear you found the service quick and honest—that’s exactly what we strive for. We appreciate your support!

May 03, 2026

Great service! Quoted reasonable turnaround times, fast service at competitive prices. I’ll be back. More

by chadasands
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Zach
May 05, 2026 -

24 Volkswagen of Norwood responded

Thank you for the great review! We’re glad you had a fast, straightforward experience at a great value. We look forward to seeing you again!

April 26, 2026

Reliable, very easy to talk to plus a comfortable waiting area. Service associate s are friendly and informative. More

by cat_eyes4325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Bernardin, James Christoforo, Wildin Lara
Apr 27, 2026 -

24 Volkswagen of Norwood responded

Thank you for the great feedback! We’re glad you felt comfortable and well taken care of—our team truly appreciates your kind words!

April 13, 2026

Nice selection of used cars priced well. Drove 1hr 30 minutes each way I was told car went thru full inspection (lies) rear light didn't work needed to be replaced brought back to be repl More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Robertson
Apr 14, 2026 -

24 Volkswagen of Norwood responded

We’re sorry to hear about your experience and appreciate your feedback. We’d like to clarify that the vehicle was inspected by another dealership, which provided recommendations; however, recommendations do not always indicate required repairs. We did address the taillight concern, and the other components met Nucar and state safety standards at the time of sale. We understand your concerns regarding the process and communication, and while we stand by the work performed, your feedback is valuable and will help us continue to improve the customer experience.

April 12, 2026

The service person was really great. he answered all my questions and made sure I was totally taken care of. I’ll definitely come back. More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robertson
Apr 13, 2026 -

24 Volkswagen of Norwood responded

Thank you for the great review! We’re glad our team made sure you were well taken care of and answered all your questions. We look forward to seeing you again!

April 04, 2026

Easy to work with. Professional The customer service is great. I appreciate the updates via text. The wait time was pretty standard More

by stephens.ashleyn
Recommend Dealer
Yes
Employees Worked With
Alberto
Apr 07, 2026 -

24 Volkswagen of Norwood responded

Thank you so much for the review!

March 31, 2026

Dealing with Steve, Ryan and Jay was an exceptionally good experience. I feel well satisfied that they gave me a highly competitive price and their service was top-notch. Doing business with them and N More

by Sjouret
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Bernardin, Steven Robertson
Apr 01, 2026 -

24 Volkswagen of Norwood responded

Thank you for the wonderful review! We’re glad Steve, Ryan, and Jay provided such a great experience and top-notch service. We truly appreciate your business!

March 27, 2026

Had Drew for representative, helpful and friendly. Unfortunately when I needed info, did not get calls back. Heard he had an emergency. Someone else could have called back. Arman finally helped us whe More

by french_john
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Drew
Mar 30, 2026 -

24 Volkswagen of Norwood responded

Thank you for your feedback—we’re glad to hear Drew was helpful and that Arman was able to assist you. We do apologize for the lack of follow-up and appreciate your understanding. We’ll use this as an opportunity to improve our communication moving forward.

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