24 Volkswagen of Norwood

LOOK AT YOUR CONTRACT BEFORE YOU LEAVE. Rob the contract guy is an authorized thief! I went there 3 times to take stuff out of my contract that he put on without my consent. I blame myself Rob the contract guy is an authorized thief! I went there 3 times to take stuff out of my contract that he put on without my consent. I blame myself for not looking the last time I went, but there is an 270.00 dollar insurance fee that I don't even know what is for, the first time I asked to take it off and they did, but the third time I went it was back in the contract. Unreal! I'm so pissed off another thing that was added was a paint contract that cost almost $900.00 and i said i don't need it please take it off i was only supposed to get one that was put on the car some kind of wax and i said ok it's on the car i will pay for that almost $600.00. But please before you leave if you really have to buy a car there hopefully you don't because there are a lot of honest places much better than that. And if you want to know why I purchased there it's because it was not a VW but another brand car that it's not easy to find and they had it in the showroom for a good price. Also they sold me the car without the Title it took 2 weeks to get it. They are not listed in Better Business Bureau that tells a lot too! So PLEASE IF YOU REALLY HAVE TO BUY THERE, LOOK AT YOUR CONTRACT BEFORE YOU LEAVE!! I COULD GO BACK AND FIGHT AGAIN to take again stuff out of the contract, BUT THEY JUST DESERVE A TERRIBLE REVIEW More

Great experience!!!! If you’re thinking about buying from here, ASK FOR JUAN IN SALES!!! I came in today to lease a 2018 Jetta. He was extremely pleasant, honest and very If you’re thinking about buying from here, ASK FOR JUAN IN SALES!!! I came in today to lease a 2018 Jetta. He was extremely pleasant, honest and very helpful. The sales manager was also awesome, friendly and really helped me out a lot. I got a great deal and I’m extremely happy with my new car!!!! More

Great experience. Juan Encarnacion was our advisor, and did an amazing job. He helped us find the perfect choice. Hope to buy a second car through him. Juan Encarnacion was our advisor, and did an amazing job. He helped us find the perfect choice. Hope to buy a second car through him. More

Great experience!! I had a great experience at this dealership. When entering Eddie was quick to come and ask if I needed any assistance. I told him what I was looking I had a great experience at this dealership. When entering Eddie was quick to come and ask if I needed any assistance. I told him what I was looking for (used Jetta or lease a new). He got me test driving the used Jetta I had seen right away. We discussed my financial situation and he led me through what would ultimately be best for me. I decided on leasing a new 2017 Jetta. He was extremely helpful in finding what I wanted within my financial parameters! Within 48 hours I had gotten all necessary paperwork done and proof of graduating and signed for my new car! Both Eddie and Stacy Johnson were wonderful to work with and very helpful. They are extremely personable as well as professional and kind, I highly reccomend this dealership to others. Thank you for all the help in finding my new car! More

good sell lousy followup we purchased a Volkswagen Tiguan, paid cash,then the horror began we had to wait 23 days for the car to be registered, after calling and e-mails to th we purchased a Volkswagen Tiguan, paid cash,then the horror began we had to wait 23 days for the car to be registered, after calling and e-mails to the dealer we were ignored, never received title to the vehicle and have had no contact with them since the sale, no followup of any kind.NEVER DO BUSINESS WITH THIS DEALER AGAIN.SALESMAN DAN CABRAL!!!!! More

Lease Finance manager was great, sales staff not quite as much. Got good price, many hidden fees though Finance manager was great, sales staff not quite as much. Got good price, many hidden fees though More

go somewhere else. I purchased a car through Volkswagen Gallery last week and have been regretting it ever since. While I love my car, the follow through of their sales I purchased a car through Volkswagen Gallery last week and have been regretting it ever since. While I love my car, the follow through of their sales manager Ben has been awful. Here's what I've experienced thus far - When I bought my car, they put in writing that they would repair a cigarette burn in the backseat. At first glance when I went to pick up the car it looked like they had repaired it - only to find when I ran my hand over it they had shoved black fuzz in the hole that came right out. - They filled out my paperwork had two different lenders listed as my credit union on my paperwork. No one will return my calls or emails saying whether or not this needs to be fixed and how to do it. - I've called BOTH banks listed on my paperwork and neither has any history or record of my account. Well, 10 texts, 4 voicemails and two calls to the GM later... I STILL have not received any reply. Dishonest, zero customer service, and your typical sleazy car dealership (despite the CONSTANT reassurance that they are anything but). More

My lucky day I had the pleasure of purchasing a new(used) car of my dreams from this dealership. I was most impressed by how friendly and helpful the entire staff I had the pleasure of purchasing a new(used) car of my dreams from this dealership. I was most impressed by how friendly and helpful the entire staff was. Eddie sold me my car. He asked me what I wanted, what value I was looking for in my trade-in, absolutely calm, pleasant, no pressure and came back with a proposal better than I had expected. I was thrilled but I didn't let them know that until we shook hands. Eddie even asked me about my auto insurance and had me call to get some quotes and I could actually save 50% percent of what I was paying with my current insurance company. They as a whole were attentive and happy that I was pleased with the entire experience. It was a great day for me. I drove home in my clean, beautiful 2013 Lincoln MKX. I would highly recommend these great guys!! Truly professional, friendly and most helpful. More

Worst Car Purchasing Experience I had an awful experience at this dealership. Planned on buying a car from them today, drove all the way from over an hour away for an appointment to I had an awful experience at this dealership. Planned on buying a car from them today, drove all the way from over an hour away for an appointment to see one of their vehicles, when I arrived they informed me that the car had been sold the previous evening. They didn't even have the courtesy to let me know that they had sold the car the day before. Then they told me to wait so I could see one of the other cars they had, which was not even close to the car I was planning on purchasing and it took them over a half an hour to bring the car around. I am very disappointed with their service and I would never recommend them to anyone. More

The Mensch With the Wrench I have had my Touareg serviced by several VW dealerships and not had the confidence in the work that I have had since bringing it in to VW Gallery. G I have had my Touareg serviced by several VW dealerships and not had the confidence in the work that I have had since bringing it in to VW Gallery. Gene Robbins takes a personal interest in his customers' needs and goes the extra mile to help them extend their enjoyment of their vehicle. Although there is always turnover and personalities to deal with, Gene adds consistent positive energy to the equation. More