24 Volkswagen of Norwood

DO NOT BUY A CAR FROM VW OF NORWOOD I have never experienced such customer service in my life. When we first arrived at the dealership everything seemed normal. We were looking into I have never experienced such customer service in my life. When we first arrived at the dealership everything seemed normal. We were looking into purchasing a specific vehicle so we test drove it. Everything was smooth until we started talking about financing. Our salesman Tony Shuman along with the sales manager Ben misunderstood us and thought we were absolutely purchasing the vehicle. We mentioned that we might be able to put a certain amount as a down payment if need be. Our credit card was whisked away and charged that down payment, all the while we were assured MULTIPLE TIMES that if things didn't work out, such as not being approved for credit or any other reason, we would be able to get it back with NO PROBLEM. Smooth talking guys. We had mentioned that IF we were to purchase the car we would need them to complete the Certification on the vehicle that according to paperwork hadn't been checked off the list as completed. It was cosmetic and they agreed to take care of it for us. We left that day without signing any agreement to purchase, let alone being approved for financing! A day or two later we got a call from them letting us know that the fixes had been made. This did help in the decision however discussing finances we realized that it wouldn't be the best choice for us financially. We sent an email stating as much to Tony, the salesman that assisted us. Within minutes he called irate. He said,"You know, we did all that work for you." Mind you, this is still before we had come to any financing arrangement, and the options presented to us by the finance manager were not great for us at all. My husband apologized several times and asked if we could have the charge of the down payment refunded. Tony told us that since they had done the work they would be keeping our "deposit" until the vehicle was sold. This was the "store policy". Umm, no. That money was not a deposit. It was a DOWN PAYMENT provided we could make things work. The vehicle was CERTIFIED meaning that that work should have already been taken care of. We signed nothing that said we would purchase the vehicle and thus the work would be done as a result. Two conversations later with Tony (after a dozen or so ignored calls to Ben the sales manger) and we were informed that we could be refunded, just not on the phone, we would need to drive TWO hours to the dealership. Umm, absolutely not. We called the credit card company and disputed the charge. They were unable to get a response from anyone there regarding the charge. Two weeks later we saw on their website that the vehicle had finally sold. We called and they said they COULD refund our money over the phone after they had said earlier that this was not possible. Almost a month later and we have just now received our money back. I am so glad that we did not purchase a vehicle from these crooks, I can't imagine what would have happened if we had given them cash, check, or even a debit. Lesson learned. I hope that no one goes through what we did and stay away from this dealership. ** Side note ** According to the online carfax on this vehicle it was shown to be in a minor accident. The carfax we were handed by Tony showed something completely different, that there were no accidents reported. I'm not sure what happened, but it's just another shady thing that really made us uncomfortable. More

Exceptional Service! I purchased my certified pre-owned Passat from VW Gallery in Norwood and have been utilizing their Service Dept. ever since. The staff are exceptional I purchased my certified pre-owned Passat from VW Gallery in Norwood and have been utilizing their Service Dept. ever since. The staff are exceptional! Their knowledge and customer service are top notch! I leave there with a secure feeling that my car has been well taken care of. I especially like that they also give you a report of the work that will be needed in the near future. I highly recommend this establishment! More

Excellent service department The service department at VW Gallery in Norwood is outstanding. They consistently go above and beyond. Gene the service manager is the best in the b The service department at VW Gallery in Norwood is outstanding. They consistently go above and beyond. Gene the service manager is the best in the business, and at this point I won't take my VW anywhere else to be serviced. I recently bought a car from VW Gallery and the primary reason for my decision was I loyal to the dealership as a result of the service experience. Keep up the awesome job!! More

Quick and reliable service They provided a quick and accurate analysis of the problem, good service. Not cheap, but not expensive. Price in line with other ones. I would recomm They provided a quick and accurate analysis of the problem, good service. Not cheap, but not expensive. Price in line with other ones. I would recommend it. More

Great service with a smile! I have used this dealership for service a few times now and they are great to work with. Always friendly and do a good job. My car comes out shiny and I have used this dealership for service a few times now and they are great to work with. Always friendly and do a good job. My car comes out shiny and new every time, a nice touch that I greatly appreciate! More

Staff is very easy to work with, not pushy at all Went to VW Gallery to look around thinking about purchasing a new Golf, and met Sami who showed me around the cars. Sami was very easy to speak with a Went to VW Gallery to look around thinking about purchasing a new Golf, and met Sami who showed me around the cars. Sami was very easy to speak with and catered to what I was looking for, making my decision very easy. I was introduced to Daniel who had my car prepared and explained in detail every feature inside and out, answering all my questions. Paul helped me through the financing, showing me on the fly how my payment would change based on options I choose. Best new Car experience I have had! More

Purchasing my New Jetta I brought my 2014 Jetta in for service and ended up leaving with a brand new 2015 Jetta!!! It was an amazing experience from start to finish!!!! Ricar I brought my 2014 Jetta in for service and ended up leaving with a brand new 2015 Jetta!!! It was an amazing experience from start to finish!!!! Ricardo (my salesman) was a pleasure to work with. I would recommend this dealership for sales or service to anyone! More

Excellent service, excellent staff Went into VW Gallery to get my Jetta serviced, and left in a newer model a couple of hours later! The entire team were very helpful and friendly, part Went into VW Gallery to get my Jetta serviced, and left in a newer model a couple of hours later! The entire team were very helpful and friendly, particularly my "Client Advisor" - Eddie Addeche - he didn't pressure me, wasn't pushy, and got me exactly what I was looking for at the right price - a pleasure to deal with throughout the process. I'll be going back for sure! (Although not *too* soon, I hope!) More

Smmoth Transaction - No Pressure I went to VW Gallery to look at a 2008 Passat. The dealership team was kind, professional, and created a welcoming experience. My salesman, Eddie Ad I went to VW Gallery to look at a 2008 Passat. The dealership team was kind, professional, and created a welcoming experience. My salesman, Eddie Addeche, was attentive, honest, and understood the car very well. He was a pleasure to work with. More

Volkswagen gallery This is the second time in my life where I walked into a dealership and had no issues no bull and was treated with respect and no hassle deal I have f This is the second time in my life where I walked into a dealership and had no issues no bull and was treated with respect and no hassle deal I have found a new home to buy my vehicle it was simple this is what I want and what can we do price was great and all dreams of hassle free where met also the first time that happened I bought a truck and still have it More