3400 Auto Sale & Service

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed More

I DO NOT RECOMMEND THIS DEALER! My husband was in a car accident totaling our car. I went to the dealership and offered them $17,500 for a car listed at $17,995. They accepted the o My husband was in a car accident totaling our car. I went to the dealership and offered them $17,500 for a car listed at $17,995. They accepted the offer if we would pay the taxes so we ended up paying just under $18,000 for a 2018 Hyundai Elantra with 64,000 and a clean car fax. We were advised that there was a recall out and that it was not a safety issue. The first day we got it, it stalled several times, once in the middle of the street with my husband and son in the car. We called them and they said the recall would fix that. We got the recall fixed within a couple days and while we were driving it, it went into "limp" mode where we couldn't accelerate and the check engine light kept flashing. Long story short, this car ended up needing a new sensor, two catalytic converters, and a new ENGINE. Hyundai covered most of it under warranty but would only cover half of the engine leaving us with a $2700 tab. I called 3400 and asked them to pay the difference since they sold me a vehicle that was unsafe to drive and lied to us about the condition. The owner offered me $500 and said we "would be fine and would now have a like new car". The fact that he assumed we could easily pay for it and would be "fine" was insulting. As is it, the new engine only has a 12 mo/12,000 mile warranty, so if anything happens to it, I don't know what we'll do. The owner explained how he lost money on the car selling it to me so "cheap" and that he was having financial trouble as well. I explained that they did not have to accept our offer, that the vehicle they sold us was unsafe and that my CHILDREN had been in the car! I was also told by the Hyundai dealership where it's being serviced that the issues were there well before we purchased the car. So, bottom line, 3400 sold us a car they likely new was unsafe to drive and let us put our kids in it (my kids were with us when we bought it). I don't know how anyone can do that and sleep at night. There were three separate occasions where something really bad could have happened as a result of driving this car. I have asked them for $2500 two days ago to pay for the half of the engine (not even the entire amount) and have yet to hear from them. We'll see if they do the right thing. The car has been in the shop longer than we've owned it. BEWARE, they have no qualms about lying to sell a car even if it means putting your kids in a death trap! UPDATE: I went to the BBB and opened a complaint. Per the documentation THEY provided, they proved they lied to us about the warranty. Even after everything I provided showing they’re dishonest and that the car was not, in fact, under warranty. They still refuse to make it right! Notice how they never even responded to this review….because they know they’re in the wrong. I cannot stress enough to stay away from this business. Based on our experience, it COULD even be life threatening to purchase a vehicle here…and I am not exaggerating! My family was in this car when it both stalled and decelerated as a result of their negligence almost causing an accident on three separate occasions. More